it does say that. seems they have had boneheads sending stuff back packed poorly. but i would say if it was packed well, they would accept it, again, idk.
Yeah, I would assume that's just one of the CYA's you have to do these days or someone will send you a pile of junk in a box and say "well it left my house fine - so you need to send me a shiny new one now".
Kinda like what happened to Costco. They used to accept any return with a receipt - no matter how long ago you purchased it... I actually know of someone that successfully returned a PC that was 8 years old and got the full purchase price in credit a few years ago. Thanks to people like them - now it's 90 days max - no matter what.
Still I have to say that your experience makes me feel really good about doing business with Emotiva - as long as they're providing recourse for customers that lost or were forced due to space to get rid of their packaging to do a return (even if there is a nominal cost involved) that's all that matters. Because considering the size of the boxes my Ultra12's came in - I can't see keeping them around too long.
Sure beats calling the cable company about something and talking to either a robot or someone in India - who can only tell you "it will be $100 if someone has to come out there and fix it".
