My girlfriend got rear ended, she drives a Cavalier, hit by a Silverado. The shop price for insurance was $3900, the driver of the Silverado paid cash $1800 and then got his 15% discount as a GM employee. I can go on and on and on and on and on about people taking advantage of the insurance industy. I can do the reverse as well. I've seen adjusters go after people because they don't like a tone that was taken with them, I've seen claims get settled for well less than the company deserves, tons of fun. All I do is stay honest and keep telling myself that if I do my job right I'm helping both sides. I really do like my job, but there are some scummy aspects.