Help! Yamaha RX-3800 receiver speaker configurations

[Liquid Air]

During GUI auto set up my front L/R speakers white noise comes out of the surround L/R only. I did a firmware update factory reset I'm pretty good when it comes to the technical stuff. I tried to do a manual setup and no matter what I do I What everything reads correctly I still cannot separate the front signal combining with the surrounds. Any help is greatly apprciated as its baffling​

 

[lovinthehd]

Is it just coming out of surrounds or both L/R and surrounds (at first you say surround only then you say its combining with surrounds)? You sure your speaker terminal wiring is correct?

 

[Liquid Air]

The the front left and right coming through the surround left and right, no fronts whatsoever, unless i unplugged everything except front L/R. So I contacted Yamaha and although they don't have a live 24 hour chat I sent an e-mail, They were through the regular 123 steps I assured them that I have a pretty good knowledge of electronics and stereos, it's not the wiring it wasn't the polarity or the GUI on screen settings. So he tried me told me to try a couple things none of them worked then he said his last ditch effort in the advanced menu there's a hidden advanced menu which mean nor the two other people that I discussed this with even knew about and their longtime Yamaha guys in the advanced menu you can go to a thing that says initialize hold the straight button turning to cancel cancel initialization turn off the receiver turn it back on holding the straight button and the power button to go to advanced menu and then initialize all. That did the trick something I wrecked my brain for 3 days for. Are you even asked how is someone like a regular user supposed to figure that out it's not even in the manual he said it's a back door almost like a cheat code. I'm so glad he knew it I was out of options…

 

[WaynePflughaupt]

Thanks for the reminder why I never do updates. Heard plenty of sad storied like this one on the Forums over the years about people having problems after updates. If everything's working fine, that's all I care about.

A few years ago, the company I work for wanted me to get some security app on my phone. It wouldn't work with the existing OS, so I had to do an update. After that the camera was jacked up, and additional updates never fixed it.

Bottom line, if it ain't broke...

Regards,
Wayne A. Pflughaupt