Dumbass of the Day

[CaliHwyPatrol]

EDIT: I was stupid for that one

Got any good stories of encounters with idiots? Put 'em up!

~Chuck

PS. I've got tons of these.

 

[majorloser]

I would have told her, "I'm sorry, we don't carry those." Then go over and turn the volume up on the biggest blaster in the house and just walk away.

As was once said, HERE'S YOUR SIGN

 

[zipper]

I just moved into a new house 3 weeks ago. I was up on a ladder putting up my SAT dish one day when a realtor showing the house next door asks me if I'm putting up a SAT dish. I looked at him, then looked at the dish & said, "no". He gave me one of these , then walked away.

He caught me off-guard & I couldn't think of anything better.

 

[MDS]

You know, it's entirely possible that the woman had no knowledge of what a mini-system or boombox is and was at the store to buy her kid the 'boombox' he/she asked for.

Instead of helping her out, you decided to embarrass her and make her feel stupid. That is exactly why people have no respect for the kids that work at Best Buy/Circuit City.

If I were the manager and witnessed that behavior, you would be fired immediately! I hope you feel good about yourself.

 

[Rock&Roll Ninja]

You know, it's entirely possible that the woman had no knowledge of what a mini-system or boombox is and was at the store to buy her kid the 'boombox' he/she asked for.

Maybe she was Hungarian and was looking to buy some cigarettes but picked up the wrong translation book at the airport. Bouncy Bouncy.

 

[Sheep]

Once I start working at best buy, I'm sure I will have my fair share of stories. But we are non commision, so I don't know why Best Buy employee's wouldn't treat you well.

SheepStar

 

[kia303]

Here is one for you, I went into my local Best buy last year and asked the employee where the DVD-A's were. His response, what is a DVD-A? If I was rude I guess I could have laughed in his face. BTW, I can not believe that you thought is was appropriate to laugh in a customer's face, I must be getting old! Not hard to understand why the internet is booming with sales of speakers and electronics.

Yesterday at work, there was this lady standing not 3 feet from an entire wall of boomboxes and mini systems and she asks me, "Where are all the boomboxes?" After I stopped laughing, I pointed them out to her, followed by her turning red and walking out.

This is one example of many that shows the utter retardation of the general public and how they check their brains at the door.

Got any good stories of encounters with idiots? Put 'em up!

~Chuck

PS. I've got tons of these.

 

[CaliHwyPatrol]

She knew what a boombox was. I know it wasn't right, but I couldn't help myself. I didn't laugh hysterically but I chuckled a bit. That still doesn't make it ok but I was in disbelief that someone could be that oblivious to their surroundings. I feel bad, but I still think it was funny.

~Chuck

 

[rgriffin25]

A couple of years back my partner and I were delivering a new TV to some old folks. After we finished installing the TV a commercial came on advertising used cars. The lady saw the word USED on the screeen and insisted we were trying to screw them over by delivering a used TV. Finally after several minutes of arguing we were able to convince her otherwise.

 

[Sheep]

A couple of years back my partner and I were delivering a new TV to some old folks. After we finished installing the TV a commercial came on advertising used cars. The lady saw the word USED on the screeen and insisted we were trying to screw them over by delivering a used TV. Finally after several minutes of arguing we were able to convince her otherwise.

HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA.......

WOW, that is funny. I wish it was recorded....in DTS ES.

SheepStar

 

[Tomorrow]

A couple of years back my partner and I were delivering a new TV to some old folks. After we finished installing the TV a commercial came on advertising used cars. The lady saw the word USED on the screeen and insisted we were trying to screw them over by delivering a used TV. Finally after several minutes of arguing we were able to convince her otherwise.

That's hillarious! I almost don't want to tell you mine after that belly jiggler.

I was looking up authorized Yamaha receiver outlets and saw that there was a place in my rural county that carried them. I called them and verified their pricing on a 2600. The guy said, I didn't want that...how about a nice 3300? No, says I. I want a 2600. I then asked if he had any "high end, quality speakers". He said sure, they had Energy, Polk, and Bose. I chuckled and said...NO...HIGH end. He countered..."Those of us in the 'business' DO consider Bose to be high end!!"

Okay. Won't be buying there.

 

[kia303]

Now that is a funny story!

A couple of years back my partner and I were delivering a new TV to some old folks. After we finished installing the TV a commercial came on advertising used cars. The lady saw the word USED on the screeen and insisted we were trying to screw them over by delivering a used TV. Finally after several minutes of arguing we were able to convince her otherwise.

 

[CaliHwyPatrol]

A couple of years back my partner and I were delivering a new TV to some old folks. After we finished installing the TV a commercial came on advertising used cars. The lady saw the word USED on the screeen and insisted we were trying to screw them over by delivering a used TV. Finally after several minutes of arguing we were able to convince her otherwise.

That's beautiful!

I have one for today (These are never-ending): A couple came in and asked me about some speakers I had sitting in a corner in my sound room. I told them that they were last year's models and I am selling the displays. I told them that the tags on them were the retail price and that I could discount them because they were OB. Now, there were two pairs of speakers, one was priced at 39.99Ea. and the other at 24.99Ea. I told them specifically that they were priced individually and that I would discount them for being OB. These speakers had a pretty low margin so I dropped them to $34 and and $22 respectively. I came out and told them the dropped price and they agreed, and then asked if they could hear them. So I get them all plugged in and after they approved, they said, "So it is going to be $56 for them right?" So I asked how they came to that figure, and they said, "$34 for the big ones and $22 for the small ones"... I then told them again that the speakers were priced individually. They began to swear up and down that I had quoted them for the pair, and not for just one speaker. I, of course, would never do that because 99% of our speakers are priced individually and I specifically know which ones aren't. I told them that the price I actually quoted was the price, take it or leave it. (I was nicer about it than that, but I got the point across. I'm not an *** to customers all the time ) They then demanded to speak to my manager. So he comes out and they try and give him the sob story that I quoted them for a pair, blah blah blah... He tells them the exact same thing I did and that really set them off. They then give the normal speech about us losing a sale and they are never coming back. I almost got choked up I was so hurt by that... Nice try. People try to come in and find something to complain about so we will give them a discount to shut them up.

Those were just annoying customers. The real Dumbass of the Day was the guy who walked into the glass panel on the side of our doors into the building and broke it. He was fine but he had to be walking pretty fast to take that glass out. Yeesh. I wish I could have seen him do it, I only hear the glass hit the floor.

~Chuck

 

[Amechwarrior]

Place: Best Buy
Time: 10:00AM The day the Xbox360 came out someone called, I picked up on HTs phone


"Hi, this is Amechwarrior in the Home Theater Dept how can I help you?"
"Is this the electronics dept?"

I literally stopped, and looked around for a big hanging banner with the word "Electronics" over the Besy Buy ceiling because, you know,we are an electronics store and someone might just forget that and look up and have their mind put at ease. Hey, we just opened a few days ago, maybe I missed something? Nope, regathering my wits...

"Ma'am, what kind of electronics?"
"The xbox"
"We are out of 360s....blah blah blah...."
"Oh, you sure you do not have anymore in the back?"

That was the 1st time a customer stunned me with a question like she was going to get the candy/soda dept or maybe a security desk after being filtered throught the automated "if you want X hit1..." system.

Then there was this guy, looking for a flat TV, EVERY TV he would ask if the price tag was the one for THAT TV when there was no other tag within 5 feet of the one below the TV in any direction every couple of seconds. Had a relativily clueless couple in audio ask of the price for that center speaker was single or pair...

Countless people will take the price of the stand the TV is resting on for the price of the actual TV, but I cannot blame them for seeing what their brains WANT to see, hell if I could get any TV for $250 I would be yelling "ship it" ASAP.

Countless more will find ther way upstairs into HT and ask for the Ipods EVERY day. They walk right past them on the way up the elevator AND escalator, walk right past the table and the big blue sign hanging on the ceiling.

 

[majorloser]

She knew what a boombox was. I know it wasn't right, but I couldn't help myself. I didn't laugh hysterically but I chuckled a bit. That still doesn't make it ok but I was in disbelief that someone could be that oblivious to their surroundings. I feel bad, but I still think it was funny.

~Chuck

Hey, don't feel sorry for your reaction to the ignorance of the general public.

And for those of you out there thinking badly of CHP's response, unless you have spent some time working big store retail sales, you have no idea what it's like. There is no such thing as the informed shopper any more. The general public wants the sales person to tell them what they want.

 

[jaxvon]

Hey, don't feel sorry for your reaction to the ignorance of the general public.

And for those of you out there thinking badly of CHP's response, unless you have spent some time working big store retail sales, you have no idea what it's like. There is no such thing as the informed shopper any more. The general public wants the sales person to tell them what they want.

Agreed. I work in a computer service center. We have a slogan here..."The Customer is Always wrong". This just means that we don't have any faith in a customer's diagnosis, or the other univeristy "service" center that people visit. The vast majority of the time they're completely wrong or imagining problems.

 

[majorloser]

Once I start working at best buy, I'm sure I will have my fair share of stories. But we are non commision, so I don't know why Best Buy employee's wouldn't treat you well.

SheepStar

Lord have mercy on this child!

When a salesperson (sales hole) has to work by commission they will treat the customer as nice as they can to make the sale. They're paycheck depends on making as many sales as possible and making as big a sale as possible. The non-commision employee has no vested interest in whether the customer buys from them or not. Don't believe me, visit a non-commision car dealership than go visit your traditional commision car dealership.

Granted, commission sales is cut-throat, stab you in the back and screw your fellow employee type of business. The customer has to be aware of what he/she is being sold so as to not get more than they wanted. "Hey would you like the extended warranty?"

Caveat emptor - "let the buyer beware"

 

[j_garcia]

I don't go to BB or CC if I have a question on equipment. If I go to one of those places it is usually because they have a good deal on something I already know I want.

 

[philh]

Wow I'm just amazed at the lack of sensitivity in this thread. Embarrassing a customer and losing a potential sale is a good way to send a company into bankruptcy. Every person in the store should be treated with respect and compassion, because they may not know nearly as much as you do. Sometimes a customer will know more, like the Bose customers. You sell them what they want and they'll be damn glad to have the ultimate in equipment. If there's a misunderstanding on speaker prices, then a manager should admit there was a misunderstanding and try to save the sale, even if it comes at a "slight" loss. There are customers who will try to rip you off, and those are the ones you encourage to buy and leave. Just because a customer didn't see the product they were looking at right next to the door, doesn't mean your store is set up in a logical manner, or they even knew what they were asked to buy. Politely showing the person the product is more likely to result in a sale then, that idiot is blind attitude.

As a customer there are several things I absolutely hate

• condescending sales help that have absolutely no idea what they are talking about
• sales help that refuse to end personal conversations with co-workers
• sales help that stop in the middle of a sale to answer the phone

What are you going to do in the next 10 minutes anyway. Showing the poor woman a product she may have no idea what it looks like, or someone buying a gift for a child or grandchild that may have no idea what the product does.

I live in Detroit area and we suffer from too much closeness to the auto companies. Too many people buy the product because they either work for an auto company or have a close relative that does. Dealership experience here is some of the worst in the US. Happened to visit a dealer in SC to drop a gift off for a friend of parents son who had gotten married. I pulled up in a Porsche (g/f's, not mine) and was amazed at the attention we received. I wrote it off to the Porsche, until I saw a beat up old bug get the same level of attention. I talked to my parent's friend (owner) and he took the time to explain that that person in the bug may or may not buy a car, but they will tell everyone they know what a great experience they had.

The woman who left in a hurry will never ever return to the store to buy anything. Nor will her husband, (just ask my wife how that works!), children, or close friends. She will tell 25 people how rude the sales staff were to her. Poof, that's 25 more customers gone. Do that to enough people and you'll wonder why no one is coming in the door.

 

[highfihoney]

Lord have mercy on this child!

When a salesperson (sales hole)

Sales hole im still lmao on that one