I recall purchasing an x-sub a year ago or so...the black version had an ETA (from the drop down), the others were indicated as in stock. I paid 15 extra for Cherry so I would not have to wait.
It took almost 2 months to get the sub. I remember calling about 2 weeks into my order and asking about a tracking number. I was told that the item is a little backordered and that if I wanted the sale price, I had to order at that time and pay (which I had, unknowingly). This is contrary to their policy, or so I had read.
Regardless of who I discussed this with, be it AV123 product owners or the company, nobody seemed to think a whole lot of it. This shocked the hell out of me...I could not believe people accepted this type of behavior.
When I posted this query on their boards, with my own dissatisfaction, I was more or less shot down by the AV123 clan members. I heard a lot of, "give them a chance", and "be fair" type comments...something like this. It's like the owners were on some kind of high with their veneer fetishes. There is this bizarre loyalty...insane.
AND...About a week later, I get an email saying the subs were on hold because of an amp repair issue...which is fine, but don't tell me it's on backorder for fufillment when you're really trying to fix a faulty resistor. I'm pretty forgiving, just be honest with me.
After that, regardless of the sale or how "pretty" these speakers are, I will never buy from them again. The x-sub is nice, but it wasn't worth the hassle. Every time I'm tempted to purchase from them, I go look at my x-sub and remind myself of the gamble. Buying from AV123 feels like having a one-night stand without a rubber. I'll leave it at that.
