Dolby is responsible for much of the confusion. The return to "Dolby Surround" for the new Dolby up mixer didn't help matters at all. Then there are the couple of different ways to get Dolby Atmos signals to equipment for decoding these days. Only those who have kept up with the audio formats and the different versions of decoders will be able to quickly identify the media and decoders and the optimal way to set things up. Backward compatibility has kept it all from becoming a huge mess all the way around.
So, as was mentioned, Pro Logic offered up a center channel that extracted audio from non discrete Dolby tracks. Dolby would introduce 5.1 tracks via AC-3(Dolby Digital) a few years later and then different Pro Logic iterations for 7.1 and beyond. Now, Dolby Atmos is the big deal. The issue now is that most get their Atmos over streaming devices and services with some still purchasing 4K Blu-ray Discs for the best in picture and audio. Some think that their Dolby Atmos capable gear will deliver Atmos properly while streaming but that is entirely dependent on the service and device used to deliver the Dolby Atmos track to one's equipment.
Disc players aren't so difficult to set up. Streaming hardware is not the big issue but rather the deals struck with one service using one device or another with Dolby. Then there are the ridiculous settings on streaming devices and Smart TVs. Lots of nice speakers, receivers, processors and separates all waiting for users to crack the code on their media devices to get good sound in their rooms these days. Some will see a red Dolby light on their gear and think all is well. Many will simply be up mixing Dolby Digital Plus or Dolby TrueHD signals as Atmos metadata is not getting to their decoders for any number of reasons, one of which may be the service tier.
I find it funny that for so long 5.1 and then 7.1 tracks were so desired and now many have 5.1.2 or 7.1.4 and so on speaker configurations and a Dolby Atmos track decoded properly will show no incoming channel info at all. This is how one will know if Atmos metadata is coming along for the ride. If a Dolby Digital Plus 7.1, Dolby TrueHD 7.1 or even Multichannel PCM 7.1 signal via some devices is being detected and displayed as the incoming signal, then Atmos metadata is not in the mix and the equipment will actually use the Dolby Surround up mixer to send audio to any additional speakers in the setup.
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