
panteragstk
Audioholic Warlord
Reminds me of a time a customer called all frustrated with how they connected their video sources and that it wasn't working. I tried my best over the phone, but they just weren't getting it. I told them to come to the store and show me the diagram they were trying to follow.I know- I have sold audio equipment since early 1978 and video since 1983- when the first cable companies came to Milwaukee, parts of it used two cables (Viacom) and people would call to ask how they could watch one channel and record another. They could barely set the clock on their VCR, but they wanted to make connections with a video switch, cable box and VCR. We provided simple, clear diagrams and they wanted us to explain it over the phone. That was before 'Adults can't do it, ask one of the children' became popular.
They get to the store and pull out the manual, and the connection diagram Denon included with the manual. They showed me where it "said to hook everything up" and pointed to the diagram. This particular diagram showed all the possible options for video connections. I told them this and watched their face go from frustrated, to realizing they didn't read it properly. They were nice after that and asked how they were supposed to hook things up. I just basically told them that HDMI was the preferred connection and component after that. If they had s-video or composite, those were last place in preference.
They thanked me for the help and left. I'd wager they got it right after that.