Burson Conductor Virtuoso gone bad

Good4it

Good4it

Audioholic Chief
My Virtoso [$1500 new] is less than a year old and developed a problem I contacted them in Australia and
they said to send it to JPM Elect. In Las Angles.

I did 2 weeks ago and have not heard anything. I've sent them and Burson emails asking for updates asking what is wrong with it, who pays for repairs and when will it be back?


NO ANSWER!

What now? I thought I was buying good service at that high price.
 
BoredSysAdmin

BoredSysAdmin

Audioholic Slumlord
What now? Same process as dealing with any other company customer service - reach out to them on twitter/facebook - forums are not as effective due to much smaller audience.

But If I were you - I'd look much closer to devices like AudioEngine D1 or if you need top spec device in every possible way - oDac combo device.
https://www.jdslabs.com/products/48/objective2-odac-combo-revb/
 
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Good4it

Good4it

Audioholic Chief
FB worked! Finally got it back fixed after ONLY a month.

That was sending overnight to LA from N. CA and waiting a month to be fixed. Very poor service! It only took an hour to repair the rest of time it just sat.
 
tyhjaarpa

tyhjaarpa

Audioholic Field Marshall
At least you got it back repaired with no additional charges. I myself wouldn't pay so much for such device in first place as you can get O2DAC for around 200$.
 
Good4it

Good4it

Audioholic Chief
Some drive Fiats and some drive Cads. Both are cars.

Your choice.
 
C

Chu Gai

Audioholic Samurai
Some drive Fiats and some drive Cads. Both are cars.

Your choice.
Actually, it's more like a Chevy Cavalier and Cadillac Cimmaron comparison. Burston imports from China and jacks the price by using thick pieces of aluminum.
 
Good4it

Good4it

Audioholic Chief
I bet they they are the only one who does that. No other company would do that!

Just for the record it's BURSON.
 
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C

Chu Gai

Audioholic Samurai
Hey, don't justify deceptive behavior by pointing out that others do it.
 
Good4it

Good4it

Audioholic Chief
Don't get me wrong. I'm no Burson fan boy. Just saying lots do it. Probably most.

One of the things that helps with value is great customer service. Before and after the sale. An other is great design. Both together, along with a nice product is rare.

There are a few that do it. It's not always easy to know which. That is what this board excels at.
 
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tyhjaarpa

tyhjaarpa

Audioholic Field Marshall
Some drive Fiats and some drive Cads. Both are cars.

Your choice.
You can't really use that comparison here. O2DAC has the same performance as your more expensive unit, so the difference is in looks. If you were to blind test those units I bet you can't tell the difference.
 
Good4it

Good4it

Audioholic Chief
Actually, it's more like a Chevy Cavalier and Cadillac Cimmaron comparison. Burston imports from China and jacks the price by using thick pieces of aluminum.
Chu Gai,Report

Is that a personal opinion or a fact?
 
Good4it

Good4it

Audioholic Chief
I'm asking YOU.

You seem to know why they are different than all the other expensive headphone amp/DAC makers.
 
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lovinthehd

lovinthehd

Audioholic Jedi
Never heard of Burson, what makes their DAC with a few dollars of components worth so much?
 
C

Chu Gai

Audioholic Samurai
I'm asking YOU.

You seem to know why they are different than all the other expensive headphone amp/DAC makers.
Well, I've never said one way or the other if they're different and if so how from other offerings. What I did say is that Burson doesn't manufacture that product. That's not necessarily a bad thing but it is what it is.

For starters, nowhere does in say Made in AUSTRALIA. it says it's designed but 'designed' is a nebulous term. Further, it's never clarified by the vendor. Many would think it means that some person or persons actually designed the whole thing as a prototype and then contracted with an outside company to manufacture it. That's highly unlikely. Instead, possibly by attending the various tech/audio shows in and around Australia, they located a vendor from Asia ( could be China, Singapore, Korea) presenting their offerings which in this case happened to be the type of product you bought. These can be modified to meet the customer's requirements such as labeling, layout, colors, packaging, manuals, etc. bear in mind there are case manufacturers whose sole purpose is to make cases that are thicker and consequently weigh more which allows the vendor to charge significantly more for their product.

I don't recall if your product contains a DAC but if does, Burson has violated laws and regulations by selling it in this country because it has not met FCC Part 15B testing for unintended RFI emissions. In much of the rest of the world all they have to do is slap a CE logo and they can self certify. The thing is in the US you need the FCC testing. No self certification. They won't get caught or pursued by the Feds because they're too small potatoes to expend the effort and they know this.

I'll look around and see if any outfit has tested your product. If so, I'll post the results or link.
 
Good4it

Good4it

Audioholic Chief
Fair enough. If turns out to be substandard it still sounds good to me. If I over paid I don't think I'll be the first to do so.

I would be interested to know what you find out.

Ps the website is Burson.com
 
TLS Guy

TLS Guy

Seriously, I have no life.
Fair enough. If turns out to be substandard it still sounds good to me. If I over paid I don't think I'll be the first to do so.

I would be interested to know what you find out.

Ps the website is Burson.com
I just went on that site. It is a classic Audiophool site and BOGUS, BOGUS and BOGUS.

Their diatribe against ICs and Op amps in particular is just absolute nonsense, with no basis in reality or fact.

Op amp chips have excellent fidelity and much shorter signal paths than discrete circuits.

My advice to you is to thoroughly revamp and burnish your BS alarms. If you don't you will be easily parted from your money. That unit you bought is absurd.

It is a simple device, or should be. You have already sent it in for service, haven't you? The reason is most likely lousy design and totally unnecessary complication.
 

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