Denon AVR-3312 CI Network Problems

[phatboy02]

Hello all, yes a noob to this forum but have been dealing with the AV world for quite a while.
I have a question concerning the Denon AVR-3312 CI. I have this Amp connected to my home theater in the basement and only use it occasionally so I'm not sure when the this problem started. I purchased the Amp in June of this year and had it set up and all functionally tested in the first week including the network connectivity.
Yesterday I went to turn it on and play music from my audio library while I was doing some work around the house and it couldn't see the network. We have had some power fluctuations with the massive storms that have hit the east coast this year (i usually unplug everything when we know one is coming) so I figured it just needed a power cycle, no luck.
I started my basic electronics trouble shooting and changed out the e-net cable from the denon to the network hub, ran a known good cable from the router to the denon and I still get no connectivity to either the router or the hub. Not even a green active light on the port that the denon is connected to. I went into the set up for the network and I get no mac address, IP address, and the DHCP is on. I am unable to select anything in the menu settings to make changes to the Network configurations.
According to the owners manual I should be able to check network settings by:
On the menu, select “Network Connecting” –
“Detail” and press ENTER.
and I don't get past “Network Connecting”. Looks like it's not selectable due to network failure.
I then did a factory reset by:
1 Turn off the power using ON/STANDBY.
2 Press ON/STANDBY while simultaneously pressing PRESET CHANNEL 2 and
PRESET CHANNEL 3.
3 Once the display starts flashing at intervals of about 1 second, release the two buttons
And accomplished nothing more than erasing all the configurations that I have tweaked over the last 6 months.

My questions at this point are this: Is there anything I can do prior to sending this back for repair to either kick the NIC back into operational status or verify that yes this is the actual problem and it needs to go in for repair? IF I send it in for repair what type of an experience am I going to have? This is my second Denon and I never had any problems with my first one.

 

[macddmac]

Find network reset in your manual and give it a try. This is different from the microprocessor reset you did previously.
Cheers, Mac

 

[phatboy02]

Thanks for the suggestion. Unfortunately I have done a complete search of the Owners manual PDF and the only thing I can find is the mircoprocessor reset. Any idea where this might be?

 

[Adam]

Welcome to the forum!

I might have missed this in your first post, but did you try a different port on your router? I'm wondering if the port on the router that you are using for the Denon went down, possibly due to one of the storms.

 

[phatboy02]

Yep, tried several ports on the hub as well as direct connect to the router. Power cycled the router and the hub as well. When switching ports I made sure that other devices connected to the ports worked prior to the changeout, The Denon is the only thing that I can't even get a green connectivity for.

 

[MDS]

Thanks for the suggestion. Unfortunately I have done a complete search of the Owners manual PDF and the only thing I can find is the mircoprocessor reset. Any idea where this might be?

Bottom of post #5: The **OFFICIAL** Denon AVR-XX13 Model Owner's Thread & FAQ

These guys are long time Denon owners and keep up with the year to year changes. I'd bet the network reset listed for the xx13 models will be the same for the xx12 model.

 

[phatboy02]

Thanks for this info:

NETWORK RESET

Although not listed in the Owner's manual, a "Network reset" can be done using the below listed procedure on the 1613 and higher which will not only reset the network card but will also do a microprocessor reset in the process and return all settings to their factory defaults (so SAVE those config files from the 1713 and higher if not already done).

1 - Turn off the power using ON/STANDBY.
2 - Simultaneously press/hold the (1613: "Tuner Preset Ch +" // 1713 through 2313: "Zone 2 Source") and "Dimmer" // 3313: UP/DOWN arrow buttons on the front panel and then press the ON/STANDBY button on the front panel.
3 - Once the display starts flashing at intervals of about 1 second, release the two buttons (hold for at least 4-5 seconds).

** If in step 3 the display does not flash at intervals of about 1 second, start over from step 1.

I tried every combination listed (even tried mixing them together since the 3312 isn't specifically listed) and never got the flashing display. You did however give me another good link for this AVR.... Thanks again

 

[macddmac]

Try this one- Hold Net Radio Preset 1 and 2 while powering the unit On.
Good luck!

 

[phatboy02]

The one dumps it into the setup wizard. Still no active port light on the router. I have yet to find anything on the web other then the link that was posted here. I'll keep searching.

Thanks for all the help that has been given and to any that may still yet come.

 

[AcuDefTechGuy]

I have the 3312 in my family room - play music from my audio server. Never have ay network issues with it. The network on the 3312 works better than my Denon 5308, AVP-A1HD, 3310, 990.

I'll look, but I recall having to turn on something in the Options menu for the network.

 

[AcuDefTechGuy]

I have the 3312 in my family room - play music from my audio server. Never have ay network issues with it. The network on the 3312 works better than my Denon 5308, AVP-A1HD, 3310, 990.

I'll look, but I recall having to turn on something in the Options menu for the network.

I guess it was the Network Standby (in the Network setup) that I was talking about. Default is off, so I had to turn it on.

Can't think of anything else.

 

[Troxinox]

Did you ever figure this out?