Clients from hell...

Stutz320

Stutz320

Junior Audioholic
This guy wanted me to get the tree off of his truck without scratching the paint.
I said "good luck with that" and walked away.





 
lsiberian

lsiberian

Audioholic Overlord
See? Customers will say this until you ask for $$. Then they become some sort of expert:D
Oh I love that IT guy who is some sort of expert on computers. :rolleyes:

Try fixing one of the bugs we have and you'll learn what patience is.
 
jinjuku

jinjuku

Moderator
Oh I love that IT guy who is some sort of expert on computers. :rolleyes:

Try fixing one of the bugs we have and you'll learn what patience is.
My dentist is one of those guys. He flat out told me he was a computer guy too when I told him for me to come out and properly setup his wireless it would be $85 for the hour.

He had it so messed up that it cost him $130 for me to un-eff it up.

He also tried fixing his Windows 2003 Standard server. That cost him $450. His office manager calls me now:D
 
M

markw

Audioholic Overlord
Back in the dark ages of the mid eighties I worked for several consulting firms.

One of which dealt with POS systems. One of our clients had a so-called "systems administrator" whose basic function there was to do backups and try to weed out any simple operator errors (change register tapes and make sure the terminals are turned on) before calling either us or the hardware supplier.

She was a cute little thing. Beautiful and simple as a ball bearing, and just as dense. I think she had other undocumented duties but who was I to say? :rolleyes:

They had a Honeywell DPS-6 (or so) with a removable hard drive. Now, in those days, a removable hard drive was a simple phenolic disc about 15" across, kinda like a fat record. The R/W head would retract and the drive would shut down. You take the disc out, store it in the proper place, and put another one in. ...or so it should go.

One morning I go into work and I've got several frantic messages from her saying there are problems with their hard drive. Not a biggie. They have a service contract. I'll just all her back and get a tech sent out there.

I called her and she said that when she put the new disc in, the machine made a loud "SKRITTCCCH" sound, the sound a R/W head makes when it crashes against the disc. I teller to put in another disc to see if it was a glitch. She says she already did that. I said I'll have a tech dispatched.

Now the kicker... she asks if they will replace the discs under the warranty. I say no problem, I'll have them bring two discs with them.

She says there's still a problem. I ask what it is.

She says she did this thirteen times, thereby destroying thirteen discs!!!

Did you know one definition of insanity is doing the same thing over and over and expecting different results? But, all I could do is think that, not say it.

I said that would be hard to do. They are instructed to call us immediately when a problem is noticed. They didn't and she was pissed.

I have more fro the coal-fired computer days, but that's for later.
 
M

Midwesthonky

Audioholic General
Isn't it amazing how some people refuse to use their brains?

Remember the big ice storms last winter? We had dealer call and complain because they didn't receive the parts they ordered.

Let's see...
1. Our employees could not reach our 4 biggest warehouses because of the ice.
2. Even if our employees could have made it to work, defying the bans on driving, no transportation carriers, including US Postal Service, FedEx, UPS, or any trucking company, would even attempt to pick up at the warehouse because all of their vehicles were stuck.
3. The highways were shut and closed by accidents with vehicles stranded on the interstates. So IF our people could get to the warehouse, IF the packages could be picked up, the parts could not be transported from our warehouse to your city.
4. If you couldn't get to your dealership, your customers couldn't either.
5. IF your customers could have made it to your dealership, they would have found it closed because you couldn't get there to open it.

Yet, they call and complain. Dude, turn on one of the national news networks. That ice storm, yeah, that means you don't get parts. Ugh...
 
JohnA

JohnA

Audioholic Chief
Yet, they call and complain. Dude, turn on one of the national news networks. That ice storm, yeah, that means you don't get parts. Ugh...
"But I'm in Sunny CALI...we have nice weather, what is this ICE you speak of. AND WHERE ARE MY PARTS!!!!"
 
S

Solid-State

Banned
hahahh that's HILARIOUS markw!

I just love those old school IT stories!

Here is a good one for ya guys... It's the tech that's the idiot though not the customer! (or should I say company policy)

http://www.youtube.com/watch?v=oq3inA8F25c

What's the BB code for youtube here?

PS I blame company support policy, "hold down the power button for ten seconds" they could have just told him that!
 
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