I avoid Best Buy whenever possible. Their sales people seem to always have a brand that they want to push which makes me think they push the ones with the highest
spiff and not what's best for the customer. I've had to practically drag them away from what they were pushing to what I wanted to listen to.
I also hate BB's non-sale prices. My first choice is always Amazon because I have Amazon Prime and because they pay return shipping on defective items. But I also shop at B&H Photo, Vanns, and Newegg. I had a very pleasant experience with Newegg last night when working with them to return a Denon that I ordered earlier in the week. They even waved the restocking fee.