I’ve worked for the same outsourced company for the past 11+ years. I have worked in various accounts in various capacities. Most recently (for the past 4 of those years) I have been the Team Lead at an account we have with an insurance company. The manager of the account started missing A LOT of work, and the rest of us were pressed into involving her supervisor and the HR department. Long story short, she ended up bowing to the pressure and quit - with no notice. She left no instructions as to the pieces of her job that were unique to the site, all at a time when our contract was up for renewal & the client was taking bids from other companies. So, in steps a manager from another site to take the reins. Meanwhile, it fell to me to take up the slack our MIA manager left, and I busted butt doing so. In fact, the whole team pulled together & worked hard, which helped to secure the renewal of the contract. It was a real nail-biter, but we pulled it off. Meanwhile, a young woman was brought in from this interim managers site to help out, and take care of some of the day-to-day nuts and bolts to do’s. Al the while, my co-worker kept saying “she’s going to be the outgoing managers replacement”. “No way” I said “she doesn’t have the experience, and besides, they have to post the open position, take all applicants & interview for the position - no way she’s going to get it”.
Well, I couldn’t have been more wrong. The interim manager was placed as the new manager, and the opening for the old position was posted but cleverly “hidden” from where people looking for it could find it.
And my reward for all my hard work and 11 years of dedication to the company? My hours were cut (with a consequent reduction in pay) and my title as team lead stripped from me and given to this new girl. Why? Well, because the new girl is the special “pet” friend of the new manager. Just like my co-workers suspected, no one else was ever considered for the position.
So now, I have gone from an absentee manager to one who works off site, a reduction in pay, a demotion, and now I have to answer to someone who is half my age, and has less than 5% of my experience