Wow, what a interesting read. I am sitting here contemplating what I want to say...
I personally am still waiting for MLS to sell my credits that were purchased years ago for dual bmf's. Remember that sub? What people probably aren't aware of is that MLS mentioned in one of his threads that he was going to refund anyone who pre-paid but that they would still lock in their pre-order price. That has not been the case.
I felt my situation was resolved when I talked with MLS. He has a way of making things sound like they were going to all work out, quickly. Sadly, that is never the case.
I feel kinda shitty that I am now questioning whether or not MLS actually was sick. I would hope to god that nobody would lie about that, but I also was one to take MLS at his word numerous times, to only be let down.
Resolution was found regarding my dual ufw's. The were returned, in which I paid shipping, and was expecting a prompt refund. Somehow this simple action of having accounting send me a check was screwed up. It took several emails to Suzanne to get things hopefully resolved. My check was supposedly sent yesterday. I will keep you all informed.
We can speculate all we want as to what is going on with AV123, but only MLS and those he shares the inner workings with, know what truly is going on. I don't want to see them fail, but too many people are still getting strung along and that isn't right.
The bigger issue is that we have very little recourse. MLS says all sorts of things but ultimately hides when pressed for quick resolution. If you pre-ordered over a year ago, more than likely your credit card company won't do anything for you. These forums are all we have and some sites are more open to us venting our issues versus others. I wish forums would do more to put pressure on companies that disregard their customers. Kinda like that guy with consumer reports magazine, the horowitz guy. Imagine how quickly if avs, audioholics, hts, etc, posted about the resolution process. Held MLS to his word and reported openly to the masses.
As I read this thread, I was sad. The amount of anger people have because they have been ignored or misled. Sure, most of us have had good interactions when little could go wrong, but when there was a bigger problem, finding resolution was much more difficult.
Imagine how you would feel if you've been waiting for a bmf, a ufw-12 hot rod upgrade, new amps, the rsc500, LS-9's, email updates that never come, a letter explaining what was going on with your particular product - as was promised, etc. I had hoped more would change for the positive, but seeing how recent this thread is, I feel disappointed.
I asked Suzanne to replace my rsc200. she was quick to get it taken care of. Of course she mentioned she could bill me until the defective product was received. I followed up with an email explaining that I had a large credit. In fact, I paid with a credit card to pay for shipping through av123's shipping company. Boy, I was stupid to not have them take it out of my standing credit. Of course, now that I think about it, it would have been nice to have them offer to use my credit.
I'll keep all posted to let you know if my check comes and clears, how long it takes suzanne to handle the rsc200 exchange, etc.
To everyone else with ongoing problems, I really feel for you.
