Well, I thought I better post an update since some folks might be considering this company as their choice to purchase a screen. I would have posted it a month ago but I have been pretty busy and it totally slipped my mind.
I have to admit that I am pretty happy with the service I received from Elite. Of course, the first screen had mechanical problems but getting a replacement was pretty painless. I put in an RMA request through their website. They had a very minimal requirement for me to send some of the hardware back to them (I’m sure this is necessary to keep people from getting a free extra screen). I called them to check the status of my RMA, even though their website provides status updates, just to make sure I had the latest info on what was happening. They were always responsive to my requests on the phone and I always felt I was getting real answers. I was particularly happy that their phone number is not routed to a call center in another country. I have had issues with that in the past and many times I find it hard to understand the folks on the phone…that wasn’t the case here.
Anyway, I received a replacement screen in the expected amount of time. I live on the east coast and they are on the west coast so it took about a week for me to send them the pieces they needed and it took them a week to get me my replacement. The replacement has worked without issue! As far as I am concerned, they did right by me and I am happy to do business with them. I have never seen any of the high end screens that other companies may offer but from what I can tell I don’t see anything wrong or sub-par in the Elite screen I purchased. Ultimately, I now have a tab-tensioned electric screen and saved hundreds of dollars at the same time.
