Gentlemen, I would never buy another iNFOCUS projector and or product for as long as I live. Their tech support is located in India, and they are worthless. My screenplay 7205 lasted a whole week before it died. The tech support rep quoted me $518 and a possible $2,000 without even seeing the unit.
Here was the email I wrote to them.
My name is Willy Hernandez, I am a General Manager for a large corporation with a masters degree in Electrical Engineering. As you can see from my credentials, I'm no dummy, however the purchase of one of your projectors, the SP 7205 sure makes me feel stupid. A unit that cost $3,000 is not supposed to have a 40 hour life span, does it? That is how long your product lasted. To make matters worse, your service department, located in India, gave me a $518 and even a $2,000 quote to repair the unit without even physically looking at the problem. Your representative was unknowledgeable, he had me remove the lamp, reinstall it, and when the problem persisted, he claimed the projector to have a major problem. This is just what a customer likes to hear on a unit that has not been used for more than 2 weeks.
It goes without saying that I am extremely disappointed in your product, your service, and your company. In fact, this whole experience will not be forgotten anytime soon, and as a result, I will post my disappointment with your company in every possible AV forum on the web, and write letters to IEEE and ISA letting them know the poor quality and service that iNFOCUS offers. Furthermore, Rinker Materials owns approximately 40-50 iNFOCUS projectors, but I will make sure that this will no longer be the case.
We live in America, you need to keep your tech support within your country, outsourcing to cheaper labor has its price, and today it cost you a customer, and hopefully after my doing, many more to come.
