New Projector Toasted my Receiver

[gene]

this really pisses me off:

http://www.avrant.com/?p=255#more-255

 

[mtrycrafts]

this really pisses me off:

http://www.avrant.com/?p=255#more-255

That is a bummer for sure
While it is a a large part of the system it almost sounded like your whole system went up in smoke but only the receiver did.
How is the projector and the video going direct?
Now, you can get another receiver or get old repaired?

 

[mike c]

that sucks.

cough use the cough denon separates cough

 

[Seth=L]

That bites the big one there. I have fried a receiver once before, and that was only a $300 receiver that spun me into a whole world of pissed off. I don't know which is worse, a technical error (out of your control) or when you do the damage yourself and know it could have been easily avoided had you been patient. I did that latter, it sounds like your situation was the former. The problem with yours is it's not easily replaced.

 

[Johnd]

Gee, that really does suck Gene. Hmmm.

Not to question your abilities and prowess, but did you make all connections (and dis-connections) with the power "Off?" Did you do a hard reset or reinitialization with everything else unplugged? I'd like to know so that I might never fry my ancient 5803...and so that others may learn from your mistake.

Unfortunately, I don't have any words of encouragement for you at this trying time...this really blows!

 

[Thaedium]

Wow...


I never thought possible what you have described. I am sorry for your audio down time, thats just unacceptable.

Johnd makes some very good questiongs, and I wonder what kind of affect doing that could have on the receiver.

I'd have to agree with what I read from Clint, in that I would agree that it is probably a receiver malfunction as opposed to something caused by the epson. I can't wait to read what you turn up in your investigation, I know I'd be bugging Denon until something was replaced.

 

[Pyrrho]

... I'd have to agree with what I read from Clint, in that I would agree that it is probably a receiver malfunction as opposed to something caused by the epson. I can't wait to read what you turn up in your investigation, I know I'd be bugging Denon until something was replaced.

That is probably what Epson will claim, but the receiver was working before the Epson arrived....

With expensive equipment like what is involved here, I think paying a tech to diagnose both the projector and the receiver would be a good idea. I think it would be rash to make a guess about what caused what without a proper examination of the equipment.

 

[Tomorrow]

Bummer, Gene. I grok your pain. I hope you find resolution, and soon.

Want a nice pair of Aerial 7Bs to go with that Denon?

 

[Johnd]

Bummer, Gene. I grok your pain. I hope you find resolution, and soon.

Want a nice pair of Aerial 7Bs to go with that Denon?

Yeah, hopefully the damge is not too extensive...hopefully just superficial.


WELL, SUFFERING SUCCOTASH!!! IT'S YOSEMITE SAM!!! No Aerials, but I'll take some sasparilla. Glad to see Sam back Tomorrow!!

 

[gene]

At this point I can't fault either company 100% and of course both claim the other is at fault I think its 50/50 so far. Up until now my 5805 worked flawlessly and I've had it for over 3 years. Epson claims this is an issue with older Denon receivers but Denon claims the've never heard of it.

I do note at our 2007 SOTU event a Sherwood Newcastle processor had a handshaking issue with the Epson projector but I think this problem is more related to an HDCP issue. Welcome to the wonderful world of HDMI.

The only perplexing thing to me is why component video has completely failed.

In any event, Denon offered to upgrade my 5805 to a mkii. Now I have to disconnect about 100 cables and lift this beast out of my rack. In the meantime I guess I will have to settle for testing the Denon separates

Seriously, I wrote that rant last night after a day of frustration and lack of sleep for 2 days. I will survive but unfortunately this consumes a lot of the time I could be using writing product reviews

 

[Johnd]

In any event, Denon offered to upgrade my 5805 to a mkii.

If Denon is exchanging your 05 for a mkII even-steven, I'd say that says a lot for Denon's customer service. Particularly for immediate service, and before the culprit has been found. Score one for Denon!!! Denon separates? You mean they'll allow you to trade up? Or are you really going to spend $14,000.00? Or... Does that mean this offer would be extended to us lesser beings?

I'd still like to know definitively what caused it...something did (and it appears something that you did Gene (or perhaps not?)...no offense). If this is all vapor and never to be known, how can we protect against it in the future...particularly if it is an HDCP issue...or a handshake issue? Please post if and when the culprit is ascertained. Thanks.

 

[majorloser]

that sucks.

cough use the cough denon separates cough

My feelings EXACTLY!

 

[Audioholics]

If Denon is exchanging your 05 for a mkII even-steven, I'd say that says a lot for Denon's customer service.

No it doesn't - Gene is a reviewer, lol.

I do note at our 2007 SOTU event a Sherwood Newcastle processor had a handshaking issue with the Epson projector but I think this problem is more related to an HDCP issue.

Yeah, but it didn't burst into flames and shut down component video in the process... OK, that's a slight exaggeration... lol.

 

[Pyrrho]

...The only perplexing thing to me is why component video has completely failed. ...

I would say that without knowing what happened, the whole thing is perplexing. It does occur to me, however, that a unit that converts from one form of video to another must have circuitry connecting them, and consequently a fault originating in one could possibly affect the other. Or does the Denon 5805 not do that with component and HDMI? Then again, just hooking up a type of video, even if not in use, could result in a problem if the connected device had a fault that sent an electrical signal to it that it could not handle.

Again, I recommend having a technician look into what each piece of equipment is doing to try to figure out what is going on. You don't want to get a new Denon only to have it destroyed by the Epson, right? So you need to be sure that the Epson is not creating a serious problem before you hook it up to another expensive receiver. Unless, of course, you get freebies all the time, being a reviewer, in which case you can trash a lot of equipment with impunity.

 

[Seth=L]

No it doesn't - Gene is a reviewer, lol.

I was going to say, they want to appear as noble to you guys as possible. I wonder if other Denon customers get better treatment if they have the higher end Denon stuff though. I imagine they handle a typical customer with a 5800 series receiver differently than one that has their cheapest DVD player.

 

[TLS Guy]

I find this fault very strange.

I would have that Epson projector thoroughly checked before you connect it to anything else.

Of course with HDMI there is a two way connection, because of the wants of the unsatisfactory people who inhabit Hollywood. It seems that somehow the code sent back by the Epson, to verify the HDMI connection has upset the BIOS of the Denon's microprocessor board, most likely.

My instinct is to suspect the Epson rather than the Denon.

We really need a ban on DRM. This HDMI is a good interface, it is this HDCP nonsense we need to throw overboard. It adds expense unreliability and headaches like yours. Some manufacturers need to have some fortitude and tell the Hollywood crowd to to shove their DRM where the sun doesn't shine.

 

[The Dukester]

No it doesn't - Gene is a reviewer, lol.

Yeah, but it didn't burst into flames and shut down component video in the process... OK, that's a slight exaggeration... lol.

Gee, Clint; that's a lot of LOL. Just who is it that signs your AH paycheck?

Bummer, Gene!

 

[gene]

Again, I recommend having a technician look into what each piece of equipment is doing to try to figure out what is going on. You don't want to get a new Denon only to have it destroyed by the Epson, right? So you need to be sure that the Epson is not creating a serious problem before you hook it up to another expensive receiver. Unless, of course, you get freebies all the time, being a reviewer, in which case you can trash a lot of equipment with impunity.

Well seeing how I rarely purchase the products I review, I have 2 more receivers on the test bed that I can test your theory out on. But I will measure them before I risk blowing out their video ports Manufacturers understand that stuff happens and to date I've only fried one product in my 10 years of testing which incidentally was a prototype Yamaha RX-Z11 during a power crosstalk test

Gee, Clint; that's a lot of LOL. Just who is it that signs your AH paycheck?

Actually my wife signs all of our paychecks

 

[yettitheman]

Projector.... receiver turns into fog machine

 

[majorloser]

BTW - The Denon reps at the EHX 2008 said it was Gene's fault