I just wanted to add in my recent experience with SVS from this past week. I got my new PC-Ultra on Monday, and with wide eyes, I unpacked it. What a beautiful piece of equipment. Unfortunately, the top grill had a small dent along the rim. So, I called SVS and asked them about the grill, and Erik told me that they'd certainly send me out a new grill but that he wanted me to get it all hooked up and check out the sub because anything that could cause that dent during shipping might have damaged something else. Initially, everything seemed to work fine, but I started to experience some behavior from the amp that I didn't expect. As one example, the second time that I switched on the main power switch (after being off all day), it didn't come on - and it took some time to get it to come back to life. Also, there was a possible indication of damage on the top of the cylinder near that dent (as if it had been pushed down by whatever caused the dent), but it was slight enough that I couldn't say if it was normal or not. So, I e-mailed SVS on Wednesday to ask them about it. Tom V. has been responding personally over the past two days, has always been very prompt and complete in his responses, mentioned in his second response that they might want to replace the unit just to be on the safe side, and this morning said that they'll be shipping me out a new unit next week. I mentioned that I didn't want to put them through the hassle of replacing it if I'm just doing something wrong. Tom responded that the unit might be okay, but that he didn't want to take any chances. He's even going to throw in a couple of shirts for the inconvenience!
To me, this whole experience has been a delight. Sure, having a perfect sub would have been nice, but to be able to find out what a great company SVS is has made this worth it. For me, this has already been a far better experience than when a local "high-end" dealer sold me a defective sub about ten years ago. That dealer (and staff, with the exception of one guy) denied for over two years that there was anything wrong with the sub until I finally contacted the manufacturer, who immediately acknowledged that my sub (based on serial number) was part of a bad production run.
I already thought that SVS customer service was outstanding before this, and this experience has certainly been no exception. I would not hesitate to recommend them.
