Why can't I stream atmos tracks from Tidal on Denon X8500H?

[Bruce53]

I can play the tracks listed as atmos on HEOS, but do not have the option of Atmos. They only come through as Dolby surround. I've tried using the app on phone,and iPad, but all fail. Have also just used the Tidal app on 202Samsung tv. How to fix this?

 

[panteragstk]

I can play the tracks listed as atmos on HEOS, but do not have the option of Atmos. They only come through as Dolby surround. I've tried using the app on phone,and iPad, but all fail. Have also just used the Tidal app on 202Samsung tv. How to fix this?

My receiver shows DD+/Dolby Surround for any tracks I have that aren't TrueHD Atmos. Pretty much every streaming service with an "Atmos" track has this issue. So, for me it's just the way my receiver shows Atmos when it DD+ Atmos vs TrueHD Atmos.

 

[Bruce53]

When I stream some of the movies on Amazon, it does give me Atmos on the receiver. All of the other video streaming services give DD+.

 

[panteragstk]

When I stream some of the movies on Amazon, it does give me Atmos on the receiver. All of the other video streaming services give DD+.

Interesting. I'll have to check Amazon again. Been a while since I've tried to use it.

I noticed that on my 4300x it used to say Atmos, but after a firmware update or two I noticed the difference. Maybe yours doesn't display things in the same way since it's newer?

 

[Trebdp83]

HEOS does not support atmos Tidal tracks. If atmos is present in a stream it should display as atmos/DD+ on any device other than the Apple TV 4K as it displays atmos/PCM. If it does not say atmos, it does not have metadata and is either a two channel or multi channel DD+ Signal. It’s still a mess out there and everything in the chain must support atmos including the app itself.

Dolby Atmos Music

What is Dolby Atmos Music? Dolby Atmos Music is an immersive audio experience. Dolby Atmos Music allows sounds to be precisely placed, adding dimensionality to create a full audio atmosphere. Dolby...

support.tidal.com

 

[William Lemmerhirt]

HEOS does not support atmos Tidal tracks. If atmos is present in a stream it should display as atmos/DD+ on any device other than the Apple TV 4K as it displays atmos/PCM. If it does not say atmos, it does not have metadata and is either a two channel or multi channel DD+ Signal. It’s still a mess out there and everything in the chain must support atmos including the app itself.

Dolby Atmos Music

What is Dolby Atmos Music? Dolby Atmos Music is an immersive audio experience. Dolby Atmos Music allows sounds to be precisely placed, adding dimensionality to create a full audio atmosphere. Dolby...

support.tidal.com

Everything also includes the display for some of these too. Dumb...

 

[Trebdp83]

Yup, dumb and frustrating for anybody who did their homework and purchased atmos capable hardware only to have streaming services’ apps support atmos on some AVRs, devices and TVs while others are left out until app updates come later. No receiver at the moment can play atmos or MQA tracks from Tidal with their own app and a third party device is required.

 

[Bruce53]

With respect to Amazon, Jack Ryan is one that does do Atmos.

 

[EB1000]

You expect a high-end AVR to support Atmos via its music streaming service but so far, no AVR offer such support, not even NAD's T778, which have the excellent BluOS system (limited to two channel stereo only). I thing among all music services, HEOS is the worst ever! You cannot upload more than 300 songs to the playlist, Deezer HIFI is not supported. So far Yamaha's Musicast is the best solution. I heard that the upcoming RX-A8A and A6A will have Atmos support via Musicast as well, so good chance it will support Tidal's atmos.

 

[lovinthehd]

Is streaming Atmos the new MQA?

 

[Trebdp83]

Dolby Atmos Music

What is Dolby Atmos Music? Dolby Atmos Music is an immersive audio experience. Dolby Atmos Music allows sounds to be precisely placed, adding dimensionality to create a full audio atmosphere. Dolby...

support.tidal.com

 

[panteragstk]

I've never even messed with any of the built-in media functionality of my AVRs. I'd expect them to be similar to what you get in a BD player. Not good. TVs are the same way and so are a lot of streaming boxes. The underpowered CPU just can't handle what is being asked of it. That and the fact that the media features get outdated and won't get updates after the AVR, TV, etc. get old enough.

AVRs should last quite a long time as far as the audio side of things go. Much longer than any typical streaming device would be expected to last. Same for TVs. My panasonic VT60 has Hulu and Netflix built in. Neither work. Haven't tried to use the TV for that purpose since I got it 8 years ago.

 

[Trell]

I've never even messed with any of the built-in media functionality of my AVRs. I'd expect them to be similar to what you get in a BD player. Not good. TVs are the same way and so are a lot of streaming boxes. The underpowered CPU just can't handle what is being asked of it. That and the fact that the media features get outdated and won't get updates after the AVR, TV, etc. get old enough.

AVRs should last quite a long time as far as the audio side of things go. Much longer than any typical streaming device would be expected to last. Same for TVs. My panasonic VT60 has Hulu and Netflix built in. Neither work. Haven't tried to use the TV for that purpose since I got it 8 years ago.

For years my streaming needs have been from using Chromecast and before that I did not stream to my living room. When I got my LG OLED I've started to use the built-in apps to take advantage of 4K and Dolby Vision in Netflix, Amazon Prime etc, and that actually works pretty very well for now except I only has DD+ via ARC. This way I can wait with updating my Chromecast to something that supports UHD and Dolby Vision.

 

[EB1000]

Yup, dumb and frustrating for anybody who did their homework and purchased atmos capable hardware only to have streaming services’ apps support atmos on some AVRs, devices and TVs while others are left out until app updates come later. No receiver at the moment can play atmos or MQA tracks from Tidal with their own app and a third party device is required.

I think AVRs not supporting MQA is a good thing, as MQA is nothing but a scam that degrade audio quality and costs you more money:

 

[Trebdp83]

Sure, but this thread is about atmos. I’m sure many feel the same way about lossy DD+/atmos streams. It’s just another format that costs more money. While MQA makes dubious claims about hi-res, it at least maintains the two channel format of the material. I’ve enjoyed some atmos music, but there is some real butchery going on out there with the conversion to atmos of some tracks.

Atmos compatibility with various services and devices is frustrating and still all over the place. As for Tidal, atmos capable hardware does not guarantee Tidal atmos playback if the device being used is not supported. A Tidal atmos track will be sent over as a two channel 16/44.1 track if atmos playback is not supported in the device. In some cases, it won’t play at all.

 

[sterling shoote]

I can play the tracks listed as atmos on HEOS, but do not have the option of Atmos. They only come through as Dolby surround. I've tried using the app on phone,and iPad, but all fail. Have also just used the Tidal app on 202Samsung tv. How to fix this?

Configure your Denon's driver in your PC's sound control panel to Dolby ATMOS.

 

[H Lee]

I can play the tracks listed as atmos on HEOS, but do not have the option of Atmos. They only come through as Dolby surround. I've tried using the app on phone,and iPad, but all fail. Have also just used the Tidal app on 202Samsung tv. How to fix this?

I have played with several configurations of trying to play Dolby Atmos tracks from Tidal via my Marantz SR7013 A/V. The Tidal tracks listed by Tidal as Dolby Atmos are label as not supported by the device and played as stereo PCM. This is the same result with Tidal playing via HEOS or the Tidal app on my connected Apple TV 4k. However, when playing Atmos tracks from Apple Music, via my iPhone or the Apple TV app, the track play as Atmos with 5.1 signal input rather than stereo PCM.

 

[Trebdp83]

I have played with several configurations of trying to play Dolby Atmos tracks from Tidal via my Marantz SR7013 A/V. The Tidal tracks listed by Tidal as Dolby Atmos are label as not supported by the device and played as stereo PCM. This is the same result with Tidal playing via HEOS or the Tidal app on my connected Apple TV 4k. However, when playing Atmos tracks from Apple Music, via my iPhone or the Apple TV app, the track play as Atmos with 5.1 signal input rather than stereo PCM.

Hello and welcome! Are you using a Premium or HiFi Tidal subscription? Atmos tracks will play in multichannel atmos/PCM on the Apple TV 4K only with a Tidal HiFi subscription. HEOS devices are not supported by Tidal for atmos playback at all.

Dolby Atmos Music

What is Dolby Atmos Music? Dolby Atmos Music is an immersive audio experience. Dolby Atmos Music allows sounds to be precisely placed, adding dimensionality to create a full audio atmosphere. Dolby...

support.tidal.com

 

[panteragstk]

Hello and welcome! Are you using a Premium or HiFi Tidal subscription? Atmos tracks will play in multichannel atmos/PCM on the Apple TV 4K only with a Tidal HiFi subscription. HEOS devices are not supported by Tidal for atmos playback at all.

Dolby Atmos Music

What is Dolby Atmos Music? Dolby Atmos Music is an immersive audio experience. Dolby Atmos Music allows sounds to be precisely placed, adding dimensionality to create a full audio atmosphere. Dolby...

support.tidal.com

Works on my Shield TV too. Very well I might add.

Receivers probably don't have the necessary version of Tidal that works with Atmos. Those built in apps sound convenient until support for them dies. Now that I'm aware it's easy to avoid, but very annoying for folks that grow to rely on these apps.

 

[sterling shoote]

I have played with several configurations of trying to play Dolby Atmos tracks from Tidal via my Marantz SR7013 A/V. The Tidal tracks listed by Tidal as Dolby Atmos are label as not supported by the device and played as stereo PCM. This is the same result with Tidal playing via HEOS or the Tidal app on my connected Apple TV 4k. However, when playing Atmos tracks from Apple Music, via my iPhone or the Apple TV app, the track play as Atmos with 5.1 signal input rather than stereo PCM.

How do you play ATMOS from Apple Music via your iPhone to your Pre-Pro or AVR? Do you have some sort of Lightning to HDMI connection?