Calling all Marantz SR7011 owners.

[hifi-dabbler]

Hello all. I recently purchased an SR7011, it's such a great deal now with the SR7012 out. So I've had it for about 2.5 weeks and I don;t have a lot of time to return it if needed. I am wondering what your experience has been like? Here's mine.

First this is my second unit. The first unit showed up with the box decently damaged (Marantz doesn't double box these units, not sure why) and the unit had a lot of problems picking up signals and there was a buzz in the left channel...back it went almost immediately. The second unit arrived also with a hole punctured through the box, but in better shape than the first. This unit worked fine until two days ago...more than fine, it's sounds great and I love the looks and the setup works well. Only listened to it in 2ch stereo mainly for music (waiting to get my other speakers).

Anyway, a couple days ago the Blu-Ray input stopped working (using Oppo Blu-Ray player). I swapped cables, power cycled, tested the other HDMI inputs, tried an older Sony player and still nothing. So I hooked up the Sony and the Opp to an older Denon I have and it played fine. So I call Marantz...long story short the tech told me sometimes the HDMI code gets "confused" and needs to be reset...a factory reset. Not really a big deal as I haven't done much custom setup but if I had, I would not be happy. So the factory reset fixed the problem. A day later I am listening to some new CDs I bought (had to get some new CDs for my new toy) and I just happened to switch input from Blu-Ray to Bluetooth (just for a couple of songs) and then back to Blu-Ray and no signal was being passed through the SR7011. Dang it!

So I do a couple of power cycles of the various equipment, tried the other HDMI inputs as before and then a factory reset on the Marantz, nothing. So I call Marantz again and just through blind luck he had me power cycle the unit while the HDMI cable was unplugged and that got it back working. But their HDMI software seems really buggy. I really want to keep this unit but I don't see how I can. Maybe I get a third one??? But before I do that I'd like to hear from other SR7011 owners to be sure people are not having problems with these units. I may have to go with a Denon, Yamaha or Anthem (not really in my budget).

Thanks in advance for any experiences you can share.

 

[afterlife2]

I would get my monies back. 3 times is just enough. I'd get a refund. Where did you purchase the 7011? Let us know the features you need.
How about these: https://www.accessories4less.com/make-a-store/item/marsr6011/marantz-sr6011-9.2-ch-x-110-watts-networking-a/v-receiver/1.html
or
https://www.accessories4less.com/make-a-store/item/intdtr704/integra-dtr-70.4-9.2-ch-x-140-watts-thx-networking-a/v-receiver/1.html
or
https://www.accessories4less.com/make-a-store/item/intdhc803/integra-dhc-80.3-9.2-ch-thx-networking-a/v-preamp/processor/1.html

 

[lovinthehd]

@mcode has advised before that D+M Group didnt go thru hdmi certification to save $. As far as packaging, they're probably only intended to survive the original container/distribution delivery, not necessarily being delivered thru UPS/Fedex type package handlers individually....altho my Denon units came fairly well packed, but not a double box, not really sufficient for the type of handling abuse UPS/Fedex can dish out.

 

[M Code]

Are these AVRs New A stock or refurbished??

Just my $0.02...

 

[hifi-dabbler]

They were both new, factory sealed. They could have lied but they're an authorized dealer and the box looked factory sealed. I'm not sure why it would matter though...something simple like HDMI inputs working should be required to sell any unit (IMO). I guess I get concerned when the Marantz tech tells me on the phone that their HDMI code can get in a bad state, needing a reset.

 

[anoop497]

Loud Pop sound when turning ON SR7011

Dear friends, i am using SR7011 for last one year. Since few days a loud pop sound is heard from both L R speakers when turning ON the receiver. Kindly suggest some remedy as it is very annoying. Thanks


Sent from my iPhone using Tapatalk

 

[TLS Guy]

That is concerning news. That is an expensive unit. I have been concerned for a while that Sound United are not good owners of D & M. Not certifying the HDMI is not acceptable. I think customers should insist on it. I am afraid, D & M are descending to junk purveyors. Pioneer and Onkyo are already at that status. That will leave Yamaha as the only choice.

Part of the trouble may be the pandemic. I suppose it is possible that supply chain problems are leading to components of variable quality. It could well be that major purchases of gear should be delayed for a year or two post Covid.

Manufacturers really do need to return manufacture to home shores and be properly in control of it. Europeans seem to be realizing this and taking steps to curb off shore manufacture.

A big drive for this, is that at least a third of jobs lost, and may be more, are not coming back. So current long term forecasts for unemployment are unsustainable and we are going to have to make are own products. That will be the only way out of this recession, and that may be a very good thing long term.

Things will take a while to get into balance. In the west we have to pay living wages. So products cost will rise probably sharply. It may take a while for wages to catch up and get into balance.

 

[highfigh]

Manufacturers really do need to return manufacture to home shores and be properly in control of it. Europeans seem to be realizing this and taking steps to curb off shore manufacture.

A big drive for this, is that at least a third of jobs lost, and may be more, are not coming back. So current long term forecasts for unemployment are unsustainable and we are going to have to make are own products. That will be the only way out of this recession, and that may be a very good thing long term.

Things will take a while to get into balance. In the west we have to pay living wages. So products cost will rise probably sharply. It may take a while for wages to catch up and get into balance.

1/3 of what jobs won't be coming back? Any/most service industry jobs that were filled will eventually be needed, based on whether this virus can be handled effectively through inoculation and medicines to treat it. The wild card is in its mutation and those who are asymptomatic. If it requires buildings with higher occupancy to use UVC to clean the air, so be it- this is already used to sterilize buses in China and UV is already used for air and water purifying in the US.

As far as 'loving wages', the wage needed depends on the place- does someone whose cost of living is 1/10 that of the US need to make $25/hour? NO, of course not, and this is exactly why so many jobs have been lost. If people are willing to work for the prevailing local cost of living + some, it has been seen as a way to make more money or compete with foreign competitors. I think the Big Three automakers screwed us all by ignoring C.Edward Demming because it led to Japan kicking our butts and their success led the way for the same to happen in their industries. American arrogance and exceptionalism hardly at work, once again.

The problem that so many refuse to understand- higher wages are great, but they lead to higher prices, ALWAYS.

 

[highfigh]

@mcode has advised before that D+M Group didnt go thru hdmi certification to save $. As far as packaging, they're probably only intended to survive the original container/distribution delivery, not necessarily being delivered thru UPS/Fedex type package handlers individually....altho my Denon units came fairly well packed, but not a double box, not really sufficient for the type of handling abuse UPS/Fedex can dish out.

These are shipped by the tens of thousands without problems- the only times they're damaged is when shipping company employees don't give a rat's ass about doing their job well.

These come from Asia on pallets with cling wrap holding them together. Once they're unwrapped, they're exposed to all kinds of abuse. If box corners are wrinkled, it means it was dropped. but it could have been dropped flat, which wouldn't leave any marks.

 

[highfigh]

Hello all. I recently purchased an SR7011, it's such a great deal now with the SR7012 out. So I've had it for about 2.5 weeks and I don;t have a lot of time to return it if needed. I am wondering what your experience has been like? Here's mine.

First this is my second unit. The first unit showed up with the box decently damaged (Marantz doesn't double box these units, not sure why) and the unit had a lot of problems picking up signals and there was a buzz in the left channel...back it went almost immediately. The second unit arrived also with a hole punctured through the box, but in better shape than the first. This unit worked fine until two days ago...more than fine, it's sounds great and I love the looks and the setup works well. Only listened to it in 2ch stereo mainly for music (waiting to get my other speakers).

Anyway, a couple days ago the Blu-Ray input stopped working (using Oppo Blu-Ray player). I swapped cables, power cycled, tested the other HDMI inputs, tried an older Sony player and still nothing. So I hooked up the Sony and the Opp to an older Denon I have and it played fine. So I call Marantz...long story short the tech told me sometimes the HDMI code gets "confused" and needs to be reset...a factory reset. Not really a big deal as I haven't done much custom setup but if I had, I would not be happy. So the factory reset fixed the problem. A day later I am listening to some new CDs I bought (had to get some new CDs for my new toy) and I just happened to switch input from Blu-Ray to Bluetooth (just for a couple of songs) and then back to Blu-Ray and no signal was being passed through the SR7011. Dang it!

So I do a couple of power cycles of the various equipment, tried the other HDMI inputs as before and then a factory reset on the Marantz, nothing. So I call Marantz again and just through blind luck he had me power cycle the unit while the HDMI cable was unplugged and that got it back working. But their HDMI software seems really buggy. I really want to keep this unit but I don't see how I can. Maybe I get a third one??? But before I do that I'd like to hear from other SR7011 owners to be sure people are not having problems with these units. I may have to go with a Denon, Yamaha or Anthem (not really in my budget).

Thanks in advance for any experiences you can share.

Have you checked your outlets to make sure they're wired correctly? If you have a multimeter, plug an extension cord into the outlet near the TV and measure from the ground hole to the outlet where the rest of the AV equipment lives. If you see any resistance (higher than about .1 Ohms), measure the resistance on the power cord. If it's the same, the cord is the cause of the resistance. Next, measure the AC voltage between the extension cord's hot and the outlet's neutral- if the meter shows 0 VAC, it means that one of the outlets isn't wired correctly. Measure between the extension cord's neutral and the outlet's hot- the same applies. If you see about 120VAC in either of these two tests, it means the outlets are wired the same, but it can't be assumed that they're wired correctly. Then, measure between the neutral and ground on both- you should see no resistance- if you see ~120VAC between the neutral hole and the ground, it means an outlet's hot and neutral are reversed, somewhere.

All of the electronics manufacturer trainers tell us that as soon as their equipment comes out of the box, we should do a hard reset and firmware update. Did you do this?

 

[lovinthehd]

These are shipped by the tens of thousands without problems- the only times they're damaged is when shipping company employees don't give a rat's ass about doing their job well.

These come from Asia on pallets with cling wrap holding them together. Once they're unwrapped, they're exposed to all kinds of abuse. If box corners are wrinkled, it means it was dropped. but it could have been dropped flat, which wouldn't leave any marks.

LOL I spent my life in logistics, know too well how things can go wrong....and with the pay of most logistics warehouse folk....rats asses are given quite often. Those pallets are more likely inside an ocean container at least for the initial chunk of transport from the factory.

 

[lovinthehd]

Loud Pop sound when turning ON SR7011

Dear friends, i am using SR7011 for last one year. Since few days a loud pop sound is heard from both L R speakers when turning ON the receiver. Kindly suggest some remedy as it is very annoying. Thanks


Sent from my iPhone using Tapatalk

Not a remedy per se but you could use the feature for volume setting at turn on to be very low to start....

Otherwise I'd try a reset of the unit....first a soft reset (unplug the avr from power for a bit) and then if no results a hard reset/factory reset per your manual.

 

[highfigh]

LOL I spent my life in logistics, know too well how things can go wrong....and with the pay of most logistics warehouse folk....rats asses are given quite often. Those pallets are more likely inside an ocean container at least for the initial chunk of transport from the factory.

Large electronics distributors receive these items on pallets, too- I see them when I go to pick up equipment. It's just easier to move into/out of a semi and into the warehouse. Whether they're separated for checking the orders or taking inventory is up to the each destination. Some of these distributors handle orders from thousands of dealers and smaller distributors, so they need to move a lot of gear as smoothly as possible, as you know.

What happens when they run out of rat's asses?

 

[highfigh]

One thing I will say now, so it doesn't become a problem later- anyone who's performing a firmware update or planning to stream anything needs to realize that WiFi isn't the best way to connect to the network- wired is for performance, wireless is for convenience.

 

[TLS Guy]

Loud Pop sound when turning ON SR7011

Dear friends, i am using SR7011 for last one year. Since few days a loud pop sound is heard from both L R speakers when turning ON the receiver. Kindly suggest some remedy as it is very annoying. Thanks


Sent from my iPhone using Tapatalk

Try a reset , it might work. It seems though your timer circuit that controls the speaker relays has stopped working. This allows to power amps to stabilize before connecting them to the speakers. This prevents the DC thump, which is very damaging to them reaching the speakers. You likely should return that unit.

 

[lovinthehd]

Large electronics distributors receive these items on pallets, too- I see them when I go to pick up equipment. It's just easier to move into/out of a semi and into the warehouse. Whether they're separated for checking the orders or taking inventory is up to the each destination. Some of these distributors handle orders from thousands of dealers and smaller distributors, so they need to move a lot of gear as smoothly as possible, as you know.

What happens when they run out of rat's asses?

Yes they generally build up the pallets for easy loading into the containers unless they need to use every bit of space....I just doubt they're imported that way unless they're going airfreight....just not cost effective to ship less than container loads generally.

 

[anoop497]

Try a reset , it might work. It seems though your timer circuit that controls the speaker relays has stopped working. This allows to power amps to stabilize before connecting them to the speakers. This prevents the DC thump, which is very damaging to them reaching the speakers. You likely should return that unit.

Hi. Thank you for the response. i tried reset but the pop sound during start is still there. i read that tapping or cleaning speaker relay may help as in most of the cases it just get stuck in closed position. can u help me to identify the speaker relay in the unit. Thank you.


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[9397SVTs]

I have had my SR7011 for a few years now. I've never had a problem with it.

Who are you buying these units from?

 

[highfigh]

Yes they generally build up the pallets for easy loading into the containers unless they need to use every bit of space....I just doubt they're imported that way unless they're going airfreight....just not cost effective to ship less than container loads generally.

I wasn't saying they aren't shipped in containers- just about everything is. I meant they're placed on pallets FOR shipping in containers- I can't think of a reason they would be loose and able to move. When I worked at a stereo store, we used to receive large orders by semi and when the quantity of some models was large enough, the boxes were on pallets, strapped down- this was before cling wrap. I don't know if they actually count the quantity once it lands, but if the seal isn't broken, they may just count it the same as when it left the point of origination. The main ports were Long Beach, Chicago and New Jersey for most electronics.

 

[highfigh]

Hi. Thank you for the response. i tried reset but the pop sound during start is still there. i read that tapping or cleaning speaker relay may help as in most of the cases it just get stuck in closed position. can u help me to identify the speaker relay in the unit. Thank you.


Sent from my iPhone using Tapatalk

Never seen a relay on a relatively new receiver stay in the closed position- it's more likely failure of another component.

Are you using a separate amplifier?