Johnny, you can check out their preferred customer support process here:
customer support platform
support.outlawaudio.com
You can read here and make your own assessment of the single complaint I have seen against Outlaw CS:
It amazes me that Monoprice has these great 9Ch and 11Ch Amps for HT/Atmos, but ATI doesn’t offer any 9Ch or 11Ch amps like these. Yet, ATI makes these amps for Monoprice? Monoprice is a much better at consumer direct support. I have had several ATI support requests without response until a...
forums.audioholics.com
If I were in your shoes, I would call Outlaw and ask when they expect more 2200's.
Also note that the 2200 is made in the same facility that makes amps for Parasound!
However, to answer your question, the B-stock Outlaws I got were new as far as I could tell, I'm sure they are open box returns. To me that means that they might have a sheen on top where another piece of gear's rubber feet were slid across it, or equivalent ... but call and ask if you have concerns!