Netflix from tv to denon 6400

[Swerd]

Theres no such thing is a high speed optical cable is there? I have a 6ft cable so length shouldn't be a problem but the cable I have now is at least 10 years old. Would i need a new or special one?

All optical cable is high speed. As long as the terminals aren't broken or the cable kinked, your 10-year-old optical cable should work. Walk through those set up menus on your TV and AVR one more time to make sure things are selected and switched on correctly.

Also, do yourself a favor and write down all your menu settings. Keep that list in your owner's manual. In the old days of analog audio, it was trivial to recall your setup. Just look at the rear panels to see how you hooked things up. Now with digital settings, a long enough power failure can erase your settings. With all the various settings you had to try, you'd be surprised how easy it is to forget what finally worked.

If you do get Roku, let us know how it works for you.

 

[PENG]

Again thank you for the knowledge. I really appreciate you taking the time. I actually left the optical cable ran through the wall and tie wrapped along the hdmi. I just disconnected it from the TV and never hooked it up to the new AVR. I guess I'll have to do that since nothing seems to work. And now here's to hoping it works with the optical cable I have.
Theres no such thing is a high speed optical cable is there? I have a 6ft cable so length shouldn't be a problem but the cable I have now is at least 10 years old. Would i need a new or special one?

And maybe I will go with the roku box in the long run.

Why not just use the optical for now while trying to figure out the hdmi? It may help if you can post the Denon's settings screen shots, including the video setting screens and the input assign screen.

 

[Eric2706]

Denon settings model 6400

 

[Eric2706]

Sony settings model XBR-75X940D

 

[Eric2706]

Those are my settings. I put TV and AVR. Again. Thanks to everyone giving me input.

 

[PENG]

Those are my settings. I put TV and AVR. Again. Thanks to everyone giving me input.

There is a problem with your input assign settings. With ARC set to On, you should see and "X" automatically shows up on that screen under HDMI. Please see screen shot below:

What happened to your TV Audio input?

Also, see below copied/pasted from page 198 of the Owner's Manual:

 

[Eric2706]

I hid the inputs not being used. But I dont even see that as an option on mine.

 

[PENG]

I hid the inputs not being used. But I dont even see that as an option on mine.

In order to use TV Audio you have to have one of the TV's audio output (optical, digital coax, or RCA) connected to the Denon's audio input. Otherwise you have to use ARC, and in that case, if you have the Denon's HDMI Monitor 1 (ARC) connected to the Sony's HDMI ARC input (for your model iirc, it's input 4, but it should be labelled so you can id it easily), then all you have to do it to setup HDMI as shown in the screen shots previously attached. Then go to input assign and you should see that you can no longer assign HDMI to TV Audio, as indicated by the "X", as shown in the screen shot I posted earlier.

You may have tried many things and something could have been messed up, it is time to do a reset of both the TV and Denon (may be just the TV first and see what happens). After resetting the Sony, you should clear the cache. https://www.sony.com/electronics/support/articles/00202472

 

[Montucky]

Denon settings model 6400

I noticed that in your Denon settings, you have "HDMI Control" set to "Off."

You've probably tried it every which way, but I have indeed some setups be finicky with this one, where they actually end up requiring the "HDMI Control" to be set to "ON" in order for ARC to function properly. Give that a whirl.

 

[PENG]

I noticed that in your Denon settings, you have "HDMI Control" set to "Off."

You've probably tried it every which way, but I have indeed some setups be finicky with this one, where they actually end up requiring the "HDMI Control" to be set to "ON" in order for ARC to function properly. Give that a whirl.

It should not affect ARC but there is no harm trying.

 

[Montucky]

It should not affect ARC but there is no harm trying.

Haha. You're right. It definitely "shouldn't", but sometimes it does. Seen that finally trigger ARC to work right on more than one occasion. ARC (and CEC) can be such a fickle mistress. Either way, at this point anything's worth a shot.

 

[PENG]

Haha. You're right. It definitely "shouldn't", but sometimes it does. Seen that finally trigger ARC to work right on more than one occasion. ARC (and CEC) can be such a fickle mistress. Either way, at this point anything's worth a shot.

Agreed, that's why it is highly recommended that after any ARC related setting change, cycle power if it still doesn't work.

 

[Montucky]

Agreed, that's why it is highly recommended that after any ARC related setting change, cycle power if it still doesn't work.

True that. In your experience, does a soft reset do the trick or does it take a true full off/on cycle? I ask since at least on Sonys, it takes a few extra steps to fully reset it if you don't disconnect the power all together.

 

[PENG]

True that. In your experience, does a soft reset do the trick or does it take a true full off/on cycle? I ask since at least on Sonys, it takes a few extra steps to fully reset it if you don't disconnect the power all together.

Well, I do consider cycling power a very soft reset, a slightly harder, but still very soft reset is to unplugged the unit from the wall for 10 seconds or longer. That's easy to do on the Sony because they now come with a laptop style power supply. Besides, the "cycling power", i.e. off and on right after an ARC related ("related is my word, just to be on the conservative side..) settings change approach is what the manufacturer (Denon/or Marantz iirc) suggested, not me.

 

[pradeep981]

Hi All

Good day to you.

After reading this, instead of me creating a new title, I better use this one, since my issue is too similar.

My Setup as below:
Samsung Q7FN 55
Denon AVRX1500H

I have connected the TV and the AVR using a new HDMI cable via ARC. When I play NetFlix/Prime/Plex from the TV using the inbuilt app, and Denon is mute. I connect my cable box to the TV, Denon is mute. I play movie via USB in the TV, Denon is mute.

So the settings which is given here is similar to what I have.

Currently I am using the Optical cable to drive my needs. (But I read HDMI provides better audio quality rather Optical)

Any tips or tricks to get this done.

Note: @Eric2706 sorry for hijacking your post

Regards
Pradeep KF
India

 

[PENG]

Hi All

Good day to you.

After reading this, instead of me creating a new title, I better use this one, since my issue is too similar.

My Setup as below:
Samsung Q7FN 55
Denon AVRX1500H

I have connected the TV and the AVR using a new HDMI cable via ARC. When I play NetFlix/Prime/Plex from the TV using the inbuilt app, and Denon is mute. I connect my cable box to the TV, Denon is mute. I play movie via USB in the TV, Denon is mute.

So the settings which is given here is similar to what I have.

Currently I am using the Optical cable to drive my needs. (But I read HDMI provides better audio quality rather Optical)

Any tips or tricks to get this done.

Note: @Eric2706 sorry for hijacking your post

Regards
Pradeep KF
India

Using ARC with a smart TV and the 2017/18 Denon/Marantz is indeed a little tricky. With some luck you can get it working right from start if you follow the instructions in the manuals. If not, it seemed to take a lot of effort to get it working, and you still have to follow instructions, but may have to first factory reset the TV and the Denon, then follow all instructions related to ARC settings exactly to the letter.

I have post some screen shots of my Denon and Sony TV's settings as well as links to some useful tips already in the earlier posts and there really isn't anything to add. Samsung TVs obviously won't be the same as Sony, but the basic ideas should be similar.

 

[pradeep981]

Using ARC with a smart TV and the 2017/18 Denon/Marantz is indeed a little tricky. With some luck you can get it working right from start if you follow the instructions in the manuals. If not, it seemed to take a lot of effort to get it working, and you still have to follow instructions, but may have to first factory reset the TV and the Denon, then follow all instructions related to ARC settings exactly to the letter.

I have post some screen shots of my Denon and Sony TV's settings as well as links to some useful tips already in the earlier posts and there really isn't anything to add. Samsung TVs obviously won't be the same as Sony, but the basic ideas should be similar.

Thanks for the quick update Peng.

Thats what i am going to do... remove all connections from TV and AVR...

Factory reset them one by one. Power cycle both... then start the connection/settings from the scratch.

Will keep this thread posted on the outcome.

Regards
PKF

 

[Montucky]

Using ARC with a smart TV and the 2017/18 Denon/Marantz is indeed a little tricky. With some luck you can get it working right from start if you follow the instructions in the manuals. If not, it seemed to take a lot of effort to get it working, and you still have to follow instructions, but may have to first factory reset the TV and the Denon, then follow all instructions related to ARC settings exactly to the letter.

I have post some screen shots of my Denon and Sony TV's settings as well as links to some useful tips already in the earlier posts and there really isn't anything to add.

Indeed. Frustrating when we don't know how closely OP followed your advice, or what exactly they did or did not do. Having done technical support, it is so irritating when a customer would say, "Yeah, I tried all that," so I'd finally say "I'll come over and help you out." Go to their house and do exactly what I said to do and voila. Get everything working. Haha.

 

[Montucky]

Will keep this thread posted on the outcome.

Good luck, Pradeep! When you (hopefully) get it working, let us know what did the trick.[/QUOTE]

 

[pradeep981]

Using ARC with a smart TV and the 2017/18 Denon/Marantz is indeed a little tricky. With some luck you can get it working right from start if you follow the instructions in the manuals. If not, it seemed to take a lot of effort to get it working, and you still have to follow instructions, but may have to first factory reset the TV and the Denon, then follow all instructions related to ARC settings exactly to the letter.

I have post some screen shots of my Denon and Sony TV's settings as well as links to some useful tips already in the earlier posts and there really isn't anything to add. Samsung TVs obviously won't be the same as Sony, but the basic ideas should be similar.

It worked somewhat

Reset TV Reset AVR Do the connection and it worked. Few minutes then the audio is lost

Repeat the Reset TV/AVR it worked again.... Had did it atleast 5 times now...

Point is ARC works. But its not consistent. Maybe Samsung is doing this... not sure.

Thanks again..

PKF