Thanks for the replies. I really appreciate it.
My room size is 20ft x 20ft x 8ft. Small closed box. Sub and speaker positioning isn't perfect but should be good enough. I didn't think the sub was defective because when I ran auto EQ it shook the house. During loud explosive movies though it seems like the only bass I'm hearing is from my floorstanding speakers.
I'm guessing the YPAO calibration might have borked the job. Or maybe I have a setting wrong in the phone app for the sub. But I am a complete noob. I also did not read the basic setup articles yet. I apologize. I will look for those and read them today!
In the mean time here are the settings on my AVR:
Speaker > configuration:
Subwoofer: Use Front: Large Center: Large Surround: Large Crossover: 40Hz Subwoofer Phase: Normal Extra Bass: Off Virtual Cinema Front: Off
Speaker > Distance:
Unit: Feet Front L: 9.4ft Front R: 8.4ft Center: 8.8ft Surround L: 13.8ft Surround R: 10.8ft Subwoofer: 1ft (this is wrong for sure)
Speaker > Level:
Front L: -7.0 dB Front R: -7.0 dB Center: -6.5 dB Surround L: -4.5 dB Surround R: -5.5 dB Subwoofer +10.0 dB
Speaker > Equalizer:
EQ select: PEQ (everything is greyed out)
HDMI > Configuration: (confused about what these settings do. I am using a PC via HDMI)
HDMI Control: OFF Standby Through: OFF
Audio Output > Amp: On HDMI Out TV: Off
Sound > DSP Parameter: Cinema DSP 3D Mode: On Panorama: Off Center Width: 3 Dimensions: 0 Center Image: 0.3
Sound > Volume: Scale: dB Dynamic Range: Maximum Max Volume: +16.5 dB Initial Volume: Off
***Phone app settings for Sub control:
EQ Mode: Flat, Cinema, Night, Music
Phase: 0 (can be set from 0 to 360)
Delay: 0 (can be set from 0 to 20ms)
Auto Off/On Threshold: 10mV (can be set from 1mV to 10mV)
Low Pass > Cutoff Frequency: 150Hz (can be set from 40Hz to 150Hz)
Parametric EQs > Central Frequency: 50Hz, Bandwidth: 1/3 bar, Gain: 0dB
Auto EQ: On
Additional Info: My average listening volume is about -8 dB. Never higher than +5 dB. I sit about 8ft away from the speakers. It seems like the sub might be turning on only at very high dB. Is that possible?
@Kvn_Walker I'm not sure how to "use a manual EQ that emphasizes bass". I am a complete noob. I would like to verify the sub is not defective, just not sure how to do that.
I really appreciate anyone taking the time to give me advice. Thank you.