SVS PB 2000 trouble

[Good4it]

I was cleaning and took the cable out to move the sub and the RCA input came apart. Anyone had this happen?

 

[Forsooth]

Do you mean that when you pulled out the RCA cable, the RCA jack was pulled out of the unit along with the cable?

 

[Good4it]

Yes, exactly

 

[everettT]

Yes, exactly

They should cover it in warranty. Did the entire analog board rip or just the connector? Have you tried the other input?

 

[snakeeyes]

Was it a screw locking style rca cable? I had that happen on a tv before on a component video rca input. On the tv the input post was able to slide back on.

 

[Good4it]

Just connector. Waiting for SVS to get back to me. Sub is only 2+ years old and still under warranty. Other input works but it not LFE and it takes off resale value a lot.

Was it a screw locking style rca cable? I had that happen on a tv before on a component video rca input. On the tv the input post was able to slide back on.

Not a screw type but regular RCA type.

 

[Good4it]

Is SVS reputation good? I heard they were good and I bought it new from them.

 

[TechHDS]

That’s not unusual, had that very same thing happen to a amp I have. Instead of shipping back I just replaced RCA jack myself. If your handy with a soldering gun is fairly easy.


Mike

 

[Good4it]

What it this soldering gun you speak of? Do you need government approval to own one?

 

[MR.MAGOO]

What it this soldering gun you speak of? Do you need government approval to own one?

If it's an automatic soldering gun it could be illegal for the ordinary citizen, I think only the electrical dept. at the Dept. of Defense can use them.

 

[lovinthehd]

Just connector. Waiting for SVS to get back to me. Sub is only 2+ years old and still under warranty. Other input works but it not LFE and it takes off resale value a lot.



Not a screw type but regular RCA type.

That one of those famously tight Monster rca connectors?

 

[snakeeyes]

That one of those famously tight Monster rca connectors?

That’s what I thought!

 

[everettT]

Just connector. Waiting for SVS to get back to me. Sub is only 2+ years old and still under warranty. Other input works but it not LFE and it takes off resale value a lot.



Not a screw type but regular RCA type.

You can use the other input until resolved, just turn the crossover to the highest setting

 

[Good4it]

That one of those famously tight Monster rca connectors?

No see picture

 

[lovinthehd]

No see picture

Couldn't tell from the pic what it was, looks similar at least. Was it a particularly tight fitting plug?

 

[Good4it]

Don’t know what normal is but didn’t seem tight. Still works with other input but now,intermittent short deep bass sound.

I was happy with it until this.

 

[KEW]

Well the good thing is SVS is a stand up company and they will take care of you!

Is SVS reputation good? I heard they were good and I bought it new from them.

SVS has an excellent reputation for customer service! You shouldn't have any trouble getting a straightforward solution.

However, one thing I have learned over the years is to always have my own plan of what they should do. Be reasonable, but you should not be inconvenienced more than needed. Let them suggest what to do (with SVS, I think they will offer a good solution); but if you don't like their plan, have your own plan B to suggest as an alternative.
Like I've said, I think SVS will do you right; but many companies approach it from the standpoint of minimizing their expense, so start with the solution that puts the burden (cost/effort) on you, with the aim of only giving you the minimum you will accept. If you offer a reasonable solution, IME, most companies won't try to chip away at your plan.

Be sure to let us know how they handle it!

 

[TLS Guy]

Just connector. Waiting for SVS to get back to me. Sub is only 2+ years old and still under warranty. Other input works but it not LFE and it takes off resale value a lot.



Not a screw type but regular RCA type.

That type of RCA cable is awful, and in my view should not be used. I would say the fault lies with the cable manufacturer and not SVS.

I suspect that broken RCA female is part of a block of four.

Like this.

The central screw locks it to the chassis and then the pins solder to the circuit board.

Not likely a difficult repair, but probably not something attempt if you have not soldered before.

 

[TechHDS]

What it this soldering gun you speak of? Do you need government approval to own one?

Lol, funny guy, lol.

 

[Good4it]

Well the good thing is SVS is a stand up company and they will take care of you!



SVS has an excellent reputation for customer service! You shouldn't have any trouble getting a straightforward solution.

However, one thing I have learned over the years is to always have my own plan of what they should do. Be reasonable, but you should not be inconvenienced more than needed. Let them suggest what to do (with SVS, I think they will offer a good solution); but if you don't like their plan, have your own plan B to suggest as an alternative.
Like I've said, I think SVS will do you right; but many companies approach it from the standpoint of minimizing their expense, so start with the solution that puts the burden (cost/effort) on you, with the aim of only giving you the minimum you will accept. If you offer a reasonable solution, IME, most companies won't try to chip away at your plan.

Be sure to let us know how they handle it!

I will. So far they’ve just played kick the can”