You should be able to feed either sub output into either the left or right input on the sub.
The hum is encouraging but, just to be sure, plug a CD player, or anything into the sub's inputs and see if it plays anything. It won't sound like much, just some low frequency noise, but that'll assure the sub is doing it's job.
Finally, if those work, I'd say the problem lies with the receiver. If it's new, I'd say recheck the manual, particularly the speaker and subwoofer setup section, to make sure you crossed all the "t's" and dotted the "i's" that's required to set up a modern receiver. These aren't plug and play like the old stereo units were.