I got a Moen faucet delivered on Wednesday, and when I opened the box that night when I got home, I saw that it has been scratched up during shipping. The pullout plastic handle was a cosmetic lost cause as it was really badly scratched (it had come out of it's protective bubble wrap), and even the metal main body had some scuffs on it that I couldn't get out. I contacted Moen, explained that I had gotten for free from Vine and would understand if it wasn't covered, and sent a couple of photos of the hardware. After a previous experience with them, I thought that they'd send me a new handle. It's fairly inexpensive, and this one was badly damaged. The main body was scuffed, but not horribly badly. Once again, they amazed me. Within two hours (just like last time), I got an e-mail that they had processed my order - for a whole new faucet! That, and they sent it overnight, so it should get here today!
Just amazing to me to see that kind of service, and to have it happen twice in a row. I like their products, and I really appreciate their service. I almost can't believe that they'd send a whole new product with next day delivery to me. Just awesome.
