Onkyo TX NR5009 video problem

F

fred1942

Audioholic Intern
My Onkyo TX NR5009 is two years and two months old. Warranty just expired. I just lost the video. Audio is OK. Anyone have any ideas what is wrong? All the connections are good. Plugged in an ONKYO 1009 and I have video. So, the problem is with the 5009 video. Anyone have any idea where I can get a part? Thanks for your help.
 
M

markw

Audioholic Overlord
My Onkyo TX NR5009 is two years and two months old. Warranty just expired. I just lost the video. Audio is OK. Anyone have any ideas what is wrong? All the connections are good. Plugged in an ONKYO 1009 and I have video. So, the problem is with the 5009 video. Anyone have any idea where I can get a part? Thanks for your help.
Unfortunately, these are not like the old DuMont TV sets where you could pull the tubes, put 'em in a paper bag, and take them to your local Radio Shack and use their tube tester on 'em. There truly are no user servicable parts inside.

Nowadays, when somethng like this happens it's best to send it out for service and, from what I've read about Onkyos and their HDMI boards, I wouldn't get my hopes up.
 
Adam

Adam

Audioholic Jedi
Hi, Fred. Have you checked out the video troubleshooting section on page 87 of the owner's manual? It might help you find something. Sometimes it's just a setting that got toggled the wrong way.
 
B

budbrande

Audioholic Intern
I personally believe that there is a direct connection between HDMI board failure and heat when it comes to video issues with these late generation AV receivers. A few months ago I got a call from one of my friends telling me his Denon AV video had stopped working. I went over to his house only to discover that the receiver was crammed in to a cabinet with no ventilation what so ever! Upon opening the cabinet I was met with a blast of heat that would compare to decent space heater! The receiver was so hot you just about couldn't touch it.

My own experience with the issue was when I put my Onkyo receiver in the downstairs family room. I have a wall unit and the receiver is located on a shelf in the bottom cabinet. There are glass doors which I must leave open while in use. I also added a small fan to circulate air out of the back of the cabinet. Every once in a while my wife will forget and close the doors at which point I will start having issues with the video freezing which requires the receiver to be switched off and back on to get it to work again. Open the doors and the problem resolves itself.

I think many times we forget about the fact that these things generate a lot of heat that needs to escape the chassis. Putting your receiver in a cabinet, stacking equipment on top of it, or placing on a shelf without proper clearance are all asking for trouble.
 
afterlife2

afterlife2

Audioholic Warlord
My Onkyo TX NR5009 is two years and two months old. Warranty just expired. I just lost the video. Audio is OK. Anyone have any ideas what is wrong? All the connections are good. Plugged in an ONKYO 1009 and I have video. So, the problem is with the 5009 video. Anyone have any idea where I can get a part? Thanks for your help.
Contact Onkyo via phone or email they sometimes repair it for free if it's HDMI related. Also try to change the OHM to 4 for lower heat and also get a laptop fan on amazon for cheap with air circulating out. Hope this helps. That's how I have my setup and no problems thus far.
 

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