Oh really? Would you accept that explanation? Let's say that some customer screws you on a business deal somehow, and when you catch him he tells you that he tithes and he gave part of what he screwed you out of you to his mother, so all is good. Would you be so forgiving?
Depends on how you look at it, someone calls my office or me with a problem and I take care of it, if I don't and they can figure out a way to get it out of me, good for them... I can honestly say I never screwed a customer, about a month ago I had a customer that I installed a Rinnai unit for call me with a problem, they had an electric issue {buried wire browned out his entire house}, the unit is not under warranty for that not to mention his unit is past warranty by about 2 years. I replaced it for cost of materials, so he bought the new unit and I paid labor and had it done within 8 hours of his phone call... Because my customers are important to me....
If you think the large electronics company that sold me a $300 blender that was doa is the one getting screwed then we will just have to agree to disagree on that one Irv... I remember the conversation with the CSR on the phone, I explained it was brand new just opened the box and it was doa, wont light up nothing, he said to check for fuses, there are NO fuses, lol its a blender, I asked if he wanted me to open it up he said no, so I gave him the SN and he looked it up and said it was not under warranty because they go by production date not sales date. I checked online and they are known for problems, but by the end of the conversation the csr and his manager let me know without a doubt I was on my own, so I dealt with it how I thought was fit, I'm not sorry for that. If others on here are saints and would have just thrown it away and ate the $300 then good for you, but not me...
