There's a Best Buy with a Magnolia showroom no more than a mile away from my house. I've stopped in about 5 times over the last 3 years and 4 out of the 5 times the sales people have been morons. Combine that with the equipment (AVR's & amps to speakers) being incorrectly connected/labeled, add a minimum wage sales person and you have the perfect $hit storm of incompetence. What's the frequency response for these B&W's bookshelf's? BLANK STARE & MUTE. How much power is going to the LR fronts from this Denon AVR? BLANK STARE & MUTE. And on & on. The cherry on the top is the Magnolia manager who I've dealt with the last 2 times in the past 5 months. An arrogant little meatball of mediocrity. The first time he intervenes and fails to get the speakers to demo, he claims the showroom is not ready for prime time, because "there still working out the bugs". The showroom has been operational for the last 3 years.
The next time I go down and deal with a new sales person, it's a much different response. He must've drank about 4 cups of coffee before I got there. I give him my reference CD to listen to some Martin-Logan floor-standers. He's running around like a madman, pushing buttons all over the place and nothing. Looks at me with this wild-eyed stare and claims the CD player is on the fritz. He whips out his Android and attempts miserably to connect to 4 different AVR's, with the same result; failure. And who should come to his rescue; yep, meatball boy. With the same result. Again he starts to claim that "there still working out the bugs", when a note of recognition descends upon him ...
crap, this is the guy who was in here a couple of months ago ... and with a straight face and a look of derision he says to me, obviously you must know what these speakers sound like and this is how much were selling them for, and walks away. I don't know whether to laugh or grab one of those small Bose cube speakers nearby and hit him in the back of his head.
How much sales they're generating monthly out of this Magnolia showroom is unknown to me but too all appearances, it can't be much. I noticed maybe 1 or 2 other customers in there, besides myself, and they all seem to have the same look of frustration as myself as they leave. What incompetence!
And it's not like their prices are any more competitive than the local World Wide Stereo or hi-fi houses nearby. While I have my beefs with World Wide Stereo ... expensive, brand-centric (I'm assuming higher profit for them on certain brands (NAD, B&W, Klipsch), hence the higher commission for sales staff) ... their sales staff knowledge & equipment setup is top notch. Their target audience is the upper middle-class couple who just bought their first mini-McMansion or newly minted retirees with cash to burn who want to treat themselves to the finer things in life they've always denied themselves all those years. And people wonder why places like Circuit City went out of business. If Best Buy is not careful they may go the same way as them and join the dodo bird in extinction.