I recently purchased my Dad a LG 65inch C3 for Christmas gift. (He is 81 and never had a 4k TV, was still using an 50 inch 1080) I also got him a Roku Streaming 4K stick to go with that. Currently I have every streaming service you can get it seems on the roku. I removed all streaming services from the TV and added them all to the roku stick, since 1. He was already familiar with the Roku remote. 2. I wanted to de-clutter the tv of trash and let the TV do what a TV does, and let the designated streaming stick do what its purpose is, to stream content.
He is having issues currently with the TV basically going to black screen or screensaver after a bit of time while watching content on the Roku. He looked at the owners manual and it basically said if he didnt push a button on the remote, after a period of time it would do this. Sometimes the screen is just black, but when he hits the LG remote, it turns the tv off. He has to hit the power button again to turn it back on.
When I was out there last (he lives 800 miles away) I specifically made sure I turned off power saving mode so I don't think that is the issue. Are there any other settings that I need to try to have him adjust via phone that he could change in order to prevent this from continuing to happen in the future?
Thank you in advance for your help and time.