I don't want to get too off track here, but I feel compelled to attempt explain myself. I wouldn't expect you to be an expert about anyone else's products but your own. However, there are a lot of speakers out there and sometimes its really hard to know where to get started. I find it useful when a manufacture can tell me how theirs speakers compare to other speakers I have heard. It doesn't have to be anything super detailed, just something simple like "when I heard X companies speaker next to ours, our speaker seemed a little brighter, so if you think X companies speaker is too bright for you, then ours may not be a good option for you" etc. Obviously I am not going to take one persons word for gold. Audio is highly subjective. I do try to gather as much information as possible from as many people as possible when I'm in the market for speakers. If you have heard another competitors speaker and choose to not tell me how they compare to your own speaker, thats fine. Its your prerogative. Most people probably don't care, but to me its holding back information that could possibly be very helpful for me. Maybe I wasn't able to find any reviews of X vs Y speaker and your the only one on the planet that has heard both, thats valuable information to me and could help me in my final buying decision.
If you noticed I wrote that all emails and calls were responded to with acceptable delay. The reason I took the time to include that is because I knew that most people wouldn't take the fact that your policy is to not talk about other companies speakers as a negative. For those who don't care they will see that your company did a good job of doing things like answering the phone and responding to emails. For the few that care about the point I made, I included that as well. On my scale its a negative because it deprives me of potentially valuable information.
