since i havent heard back from eD (elemental designs) yet i figured id post my experience so far with their company.
i waited a month to receive my sub, an A2-300, because they are a small company and are busy filling orders which is understandable, even though slightly annoying.
i get my sub, and it s defective.. sounds like its breaking every time there is a loud explosion or whatever, even under normal everyday levels. I have never pushed the sub to its potential. The gain has never been more than halfway up, and the lfe output levels have always been set to 0, which is directly in the middle.
normal us sounds horrible. clips or bottoms out or something, but it sounds like its breaking. so i contacted them 3 days ago.. 1 day after it was received, and only about 10 minutes of testing, and left a voice mail. i also have emailed twice, and left another voice mail since then.
i have yet to hear back.
anyone here deal with this company.. do they have good customer service?
i know most any other company would immediately overnight a speaker and amp to me with a free box and shipping sticker to send the defective units back. im waiting for eD to do the same. if they pull hrough id be happy purchasing again, which i was planning on doing.. with an a5 or a7 unit, but ill just have to wait and see.