little wing

little wing

Senior Audioholic
Ratings
159 1
#2
When I call them, there is generally a bit of a wait to speak to an operator ( 5 or 10 minutes) depending on how busy they are. They can normally route you to a specialist right away, again another 5 or 10 minute wait, times can vary. Tier one support can answer most basic questions. If you need tier two support, that means a call back, normally within 24 hours. I have not had to deal with them for defective equipment that I needed to return or get repaired.....knock on wood.. Overall I would rate them pretty good. There is a guy by the name of Ken, in tier two support who is excellent. He takes home the latest gear and plays with it to get familiar. Last time I spoke with him, I believe he said he had the 3070.
 
Last edited:
AcuDefTechGuy

AcuDefTechGuy

Seriously, I have no life.
Ratings
6,616 15 6
#4
Just to update everyone, Yamaha Customer Support is shipping Roger a new RX-A3080 as soon as they receive his RX-A3080. I believe they sent Roger the pre-paid UPS shipping label and box.

The Adventure of Roger continues.... :D
 
Good4it

Good4it

Senior Audioholic
Ratings
137 3
#5
Don’t count your chickens before they are hatched is what I always say.

Sounds good, I’ll believe it when I see it.
 

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