Before anyone goes out and hangs someone at Yamaha, remember- they (and the other AVR brands) use VTuner, which is a service that provides programming for manufacturers who want to use it and sometimes, since we're dealing with data, problems occur.
I called CI support early last week and the guy said he hadn't heard about it, then put me on hold so he could test the same model- theirs didn't work, either. Mine started working on Thursday.