Yamaha had let me down.

[Yamaheart]

Well, as a fan of Yamaha, today was the first time Yamaha had let me down. I just found out that the pair of Tweeters on my Soavo-1 blew. I was listen to some tunes and realized something was missing from the speakers. There were no Highs from the Soavos. Called my uncle, he told me those tweeters blew because of too much Echoing from Karaoke-ing. Then I was like "OK, no problem." Called Yamaha support, this was the worst I have ever encountered beside AT&T customer support. The lady asked "what product's model number.", I told her" Yamaha Soavo-1". Then she asked me again "NO, I want the Model number", then I told her "Soavo-1 is the model number". She even asked me to spelled out S.O.A.V.O. I asked her " are you serious". and she said "Yes, Im serious". Then she asked and put me on HOLD. After like 3-5 minutes, she came back and said "Oh, I thought u said S.O.A.B.O instead of S.O.A.V.O." I was thinking to myself "Is there even another Yamaha product sound like SOAVO?" Well, Im not mad because of my tweeters blew, but because of the Yamaha customers supports. Un-trained and poor reps. I had live in Japan for 3 years and this is not how the way of Japanese doing business. And 1 more thing, each tweeter is gonna cost me at around $180, so $360+ for both.

 

[WmAx]

It is generally not a good idea to do live sound broadcast over a consumer speaker such as this(especially a $3k/pair); the substantial dynamics usually present in the vocal of karaoke combined with the tendency to do this at very high levels in the first place... you should get a pair of inexpensive pro monitors for this type of thing. Or at least place a decent compressor/limiter in line before the home stereo to safe guard it from extreme transients.

If karaoke is a regular activity, consider investing $400 in a decent entry level PA 12" two way speaker monitor pair.

-Chris

 

[croseiv]

LOL!!! This is very funny IMO...

 

[walter duque]

I don't think Yamaha puts $180.00 tweeters in any of their speakers. That 3K speakers system might have (if your lucky a $ 50.00 tweeter). And that's tops maybe even less than
$ 25.00. Maybe you can match that tweeter up trough parts express or madisound for a lot less. I would check it out.

 

[MatthewB.]

Just be thankful you got somebody who spoke english. Everytime I call any company support line, I get some hack living in Mumbai who speaks with an accent worse than native born Joisey Boy. (No offense to those living in New Jersey, just those who are native and with thick accents Fuggedddabbboutit)

Seriously when I call CS it's a test of all my patience to not want to find the F'er and choke him/her to death. Try calling Onkyo tech support, you'll

a) bang your head constantly against a hard surface
b) contemplate the benefits of alcoholism
c) consider your sniper abilities and if you would actually use em
4) cry like a school girl and can't stop no matter how hard you try

Seriously last time I called CS was my credit card company who suspended my account because they got my check, entered the wrong bank account number and said my account doesnt exist. They then discovered it was their mistake and refused to unsuspend my account till I not only sent them this months payment but last months and the late fees, even though they admit they screwed up they refused to take off the late fees, they had no way of confirming that my account wasnt closed then reopened.

I literrally had them on three way with my bank who confirmed my account was in great standing, never closed and my credit card company confirmed they got my check in a timely fashion but refused to waive the fees.

I swear if the rep I was on the phone with was in front of me, I would have choked him to death, ripped off his head and beat him further with his skull just for schlitz and giggles.

 

[WmAx]

I don't think Yamaha puts $180.00 tweeters in any of their speakers. That 3K speakers system might have (if your lucky a $ 50.00 tweeter). And that's tops maybe even less than $ 25.00.

Sorry, but price is only price. It is not evident of anything, except the PRICE. OEM parts replacements are often priced very high (though not always; Harman does not usually price drivers above what you would expect to pay for equivalent DIY available units). Just like with OEM auto parts. How does a cheaply made front headlamp cover cost $200+? Easy; because they can price it however they wish, even though it may only cost 1% of the price to actually produce.

Price does not even have a consistent bearing on performance in the DIY driver field; where you can find some drivers with exceptional characteristics equaling those costing several times more.

-Chris

 

[walter duque]

Sorry, but price is only price. It is not evident of anything, except the PRICE. OEM parts replacements are often priced very high (though not always; Harman does not usually price drivers above what you would expect to pay for equivalent DIY available units). Just like with OEM auto parts. How does a cheaply made front headlamp cover cost $200+? Easy; because they can price it however they wish, even though it may only cost 1% of the price to actually produce.

Price does not even have a consistent bearing on performance in the DIY driver field; where you can find some drivers with exceptional characteristics equaling those costing several times more.

-Chris

You mean you can buy Revel replacement speakers (from Harman) for the equivilent of DIY pricing?

 

[Yamaheart]

It is generally not a good idea to do live sound broadcast over a consumer speaker such as this(especially a $3k/pair); the substantial dynamics usually present in the vocal of karaoke combined with the tendency to do this at very high levels in the first place... you should get a pair of inexpensive pro monitors for this type of thing. Or at least place a decent compressor/limiter in line before the home stereo to safe guard it from extreme transients.

If karaoke is a regular activity, consider investing $400 in a decent entry level PA 12" two way speaker monitor pair.

-Chris

Hi WmAx, I do have another pair of Yamaha big pounders, and I always use this pair for Karaoke. I always had the Soavo on at the same time for sound clarity. I guess it wasn't my luck last time. Lesson learned, will not turn the Soavo for Karaoke again after the replace the tweeters.

I recently upgraded my home mixer to a Pro mixer (Behringer XENYX 2442FX) and Shure Wireless PG58. I think the mixer and the mic drew too much raw power to my tweeters and blew them. Dont you think? Thanks

 

[Yamaheart]

I don't think Yamaha puts $180.00 tweeters in any of their speakers. That 3K speakers system might have (if your lucky a $ 50.00 tweeter). And that's tops maybe even less than
$ 25.00. Maybe you can match that tweeter up trough parts express or madisound for a lot less. I would check it out.

I really dont know how much is the cost to make this tweeter, but I do know 1 thing. This tweeter cost 10% of its price.

 

[Seth=L]

The price of the OEM tweeter is undoubtably high, but I'd still buy them as replacements.

 

[walter duque]

The price of the OEM tweeter is undoubtably high, but I'd still buy them as replacements.

How many speaker (Driver) manufactures can you name of hand? First of all if it is a standup company they should stay behind their product and have a free replacement. I blew a tweeter on a pair of 15 year old speakers and called the company and the next day I had 2 replacement tweeters for free and I only needed one. Now that is service. But that's on a US made speaker, not a speaker that is assembled all over the far east. Anybody that spends 3K on speakers that are manufactured in the far east should pay $180.-- for a tweeter just to teach them a lesson. It's not like they're using Morels.

 

[R-Carpenter]

Just be thankful you got somebody who spoke english. Everytime I call any company support line, I get some hack living in Mumbai who speaks with an accent worse than native born Joisey Boy. (No offense to those living in New Jersey, just those who are native and with thick accents Fuggedddabbboutit)

Seriously when I call CS it's a test of all my patience to not want to find the F'er and choke him/her to death. Try calling Onkyo tech support, you'll

a) bang your head constantly against a hard surface
b) contemplate the benefits of alcoholism
c) consider your sniper abilities and if you would actually use em
4) cry like a school girl and can't stop no matter how hard you try

Seriously last time I called CS was my credit card company who suspended my account because they got my check, entered the wrong bank account number and said my account doesnt exist. They then discovered it was their mistake and refused to unsuspend my account till I not only sent them this months payment but last months and the late fees, even though they admit they screwed up they refused to take off the late fees, they had no way of confirming that my account wasnt closed then reopened.

I literrally had them on three way with my bank who confirmed my account was in great standing, never closed and my credit card company confirmed they got my check in a timely fashion but refused to waive the fees.

I swear if the rep I was on the phone with was in front of me, I would have choked him to death, ripped off his head and beat him further with his skull just for schlitz and giggles.

This is almost exactly the same as my conversations with AT&T Wireless and Verizon customer service. And I thought I had a luck of finding dumb people!

 

[pzaur]

Yamahaheart - since you're gonna have to pull the tweeter out anyways you might as well pull it early and see if you can find it elsewhere by looking at the information printed on the tweeter. You might find out it's mass produced under a different label.

-pat

 

[walter duque]

Production cost on these speakers is less than $650.-- a pair (and that's a high estimate). For you to have to pay $360.-- for the tweeters seems a little high. Looks like I want be buying any Yamaha products in the near or far future. Even B&W replaced my tweeters on my DM640 3 years after the warranty expired for free.

 

[Yamaheart]

Yamahaheart - since you're gonna have to pull the tweeter out anyways you might as well pull it early and see if you can find it elsewhere by looking at the information printed on the tweeter. You might find out it's mass produced under a different label.

-pat

thanks man, I will try that.

 

[Yamaheart]

How many speaker (Driver) manufactures can you name of hand? First of all if it is a standup company they should stay behind their product and have a free replacement. I blew a tweeter on a pair of 15 year old speakers and called the company and the next day I had 2 replacement tweeters for free and I only needed one. Now that is service. But that's on a US made speaker, not a speaker that is assembled all over the far east. Anybody that spends 3K on speakers that are manufactured in the far east should pay $180.-- for a tweeter just to teach them a lesson. It's not like they're using Morels.

Dude... Who are u talking about "teaching them a lesson?" I hope that you didnt talk about me, because 1st of all, I am not complaining about my Soavos (just the CS). 2nd, you aint paying for the replacement and final WHY DO YOU EVEN CARE? Be helpful and be polite man.

 

[mike c]

How many speaker (Driver) manufactures can you name of hand? First of all if it is a standup company they should stay behind their product and have a free replacement. I blew a tweeter on a pair of 15 year old speakers and called the company and the next day I had 2 replacement tweeters for free and I only needed one. Now that is service. But that's on a US made speaker, not a speaker that is assembled all over the far east. Anybody that spends 3K on speakers that are manufactured in the far east should pay $180.-- for a tweeter just to teach them a lesson. It's not like they're using Morels.

are there no people where you are? can you at least try to get along with people? final warning before permanent ban.

 

[Lordoftherings]

Hey, my tweeters retails for $240 a piece, but I can get them for $200 each.
And there is nothing fancy about them. Blew already 6 of them.

Heck, some tweeters cost $800 and even close to $1,000 each.

 

[pzaur]

To OP - if you can post all the technical babble on the back of the tweeter I'm sure someone here can help you find an equivalent aftermarket part or you could simply buy a new one.

Think of it like this - no one really thinks that the car maker should replace, for free, their shocks after they are out of warranty and have gone off-roading for years...

-pat

 

[Lordoftherings]

Many tweeters are very unique though, they just cannot be simply find in any shelf.