I have experienced the same lack of delivery. I'm somewhat stymied however. Several people asked Mark for a refund which he quickly followed through on. Today I requested a refund which I expect to be honored.. He has a criminal record and will be on probation for the remainder of his life. Yes, the company is in mess and he's full of run arounds but he's not making any money when he continues to refund orders. I find it confusing.