Actually bought from Worldwide Stereo. Will they do the same?
Do you also get the 45 day free trial?
Was the price less? (just curious why you bought from them instead of SVS direct)
I don't know what the arrangement is, but I am certain that SVS would be the people to provide warranty support.
I would call SVS first and ask them if you need to work with WW Stereo (or check you warranty information - it probably says to contact SVS for claims - although since this is brand new WW Stereo may offer full replacement). My reasoning is because I know the person who answers the phone at SVS will know what they are doing (and are likely to help troubleshoot it out of their own curiosity).
I don't know about WW Stereo's CS, but SVS is a very high bar!
Like I said WW Stereo might offer a full replacement for a DOA.
One thing you might be thinking about is how handy are you?
I think you can reasonably get a replacement speaker sent, if you choose.
However, I would rather open the speaker up and replace a driver or crossover than go to the trouble of returning the whole speaker.
Once they troubleshoot it (with your help), they will be able to describe the process required to swap the defective component (or it may be a wire came loose in shipping)! If you are not comfortable with the task, let them know.
Let us know how it works out, but SVS is a company that recognizes how important customer service is, so they'll work it out!