Ok, I work for a mobile computer repair company, and we also do home theater setups if requested. Now, if it's a PC, I know it better than I know myself, but I'm only decent at hooking up home theater systems. Here's what she has.
Monster Surge Protector - one of the big $400+ ones.
Yamaha Receiver - maybe 10 years old with component and composite. No HDMI.
She also has a DVD player, but it's standard and I don't remember the model. Everything is hooked up via component. No composite.
So I get everything hooked up through the receiver. I make sure her cable channels work and that all her speakers are outputting. I, however, don't get to test the DVD player because she doesn't actually own any DVDs, she just has it for her grandchildren, and I don't carry around a spare video DVD. However, if you look at the back of the receiver, it hooks up the same way you hook up the cable box. You just put the component in the DVD slots instead.
She claims that when she puts in a DVD, she sees it start playing for a couple seconds, then she claims the DVD player itself shuts off and she gets some kind of error on her TV about the speaker setup being wrong.
To me, when any electronic just shuts off, it's either overheating or has some kind of power issue. She does claim the receiver is hot. I'm a little confused as to why it would give her a speaker setup error when the speakers should either work or not work based on how they're plugged in and they work perfectly when she's watching cable.
Long story short, I'm trying to get any info I can in hopes of resolving it over the phone before tomorrow because she lives waaay out of our normal service area and my return trip would likely return no revenue.
Any help is appreciated.
