My main issue with the software/firmware is that it seems like there are way too many settings, just to have a basic recording setup and be able to play back when needed. This is my first camera/dvr setup, so it may be normal and i was just expecting something else. Anyway, I worked my way through and got it set up how I wanted.
As for it getting hung up....I dont look at it too often, but the few times I did in the 6 months I had it, the date and time would always be off. This morning when I turned it on, the date was 10/11/2011, which makes no sense because I know it wasnt off for 20+ days at any time. Also, a few times when I went to log in, the language was reset Chinese. That makes it fun to hack thru the settings trying to remember where the language setting is when everything is in Chinese.
I have a request into parts express to try to get updated firmware.