Hello,
Here's a copy of the chat transcript you requested:
Initial Question: When I ask my Echo to play a band or genre, is there any way to exclude songs with explicit lyrics? My 5-year-old daughter asked the Echo to hear Katy Perry this morning and learned an unfortunate new word. How can I prevent this in the future?
06:02 PM PDT Gayathri(Amazon): Hello, my name is Gayathri. I'm here to help you today.
Thank you for being a Prime member.
06:02 PM PDT Steve: Good evening Gayathri. I hope your day is going well?
06:03 PM PDT Gayathri: No worries, I'll help you with this.
06:06 PM PDT Gayathri: Please follow the below steps :
- If you have multiple Household profiles, check that you're on your account profile. You can say, "Which profile is this?"
- Say the name of the music exactly as it's listed on Amazon.
- Make sure the music is available. If you're trying to play music from a streaming service, make sure that your subscription is current.
- Check the home page of the Alexa app to see if Alexa heard you correctly.
06:08 PM PDT Steve: There's only one profile. Alexa heard us correctly, because Katy Perry did play. The music is (obviously) available. But I need to filter songs that have explicit lyrics. I don't want my daughter to start singing about fucking.
06:09 PM PDT Steve: I'm sure you can understand. I doubt her Kindergarten teacher would approve.
06:09 PM PDT Gayathri: Please try to uninstall and reinstall the app once now.
06:10 PM PDT Steve: Erm... I'm not sure you understand the problem. What will an uninstall and reinstall of the app on my phone accomplish?
06:12 PM PDT Gayathri: Please try to uninstall and reinstall the alexa app once now.
06:13 PM PDT Steve: What do you expect this to fix?
06:15 PM PDT Steve: Did you change a setting in my account, and I need to reinstall to inherit the change?
06:16 PM PDT Gayathri: No, Steve.
Have you uninstall and reinstall the alexa app?
06:16 PM PDT Steve: I have not. I'm still waiting for you to answer my question. What will an uninstall and reinstall fix?
06:17 PM PDT Gayathri: I'm helping you with all part of troubleshooting we can try.
06:18 PM PDT Gayathri: Pleas try to do it once now.
06:18 PM PDT Steve: What are you troubleshooting?
The app communicates fine. Alexa understands me fine. Alexa connects to wifi fine.
06:18 PM PDT Gayathri: Please try to deregister and reregister the app once now.
06:20 PM PDT Steve: I'll be happy to as soon as you explain how doing so can possibly solve my problem. How will re-registering the app prevent Alexa from playing songs with explicit lyrics?
06:21 PM PDT Gayathri: Please be on hold while I check this for you.
06:21 PM PDT Steve: *nod* Take your time Gayathri.
06:22 PM PDT Gayathri: In this case, it will be easier to assist you on the phone. Please provide me your phone number so that I can connect a call to our phone specialist.
06:23 PM PDT Steve: Sure. It's <my number>.
06:24 PM PDT Gayathri: Thank you.
When your phone rings, please answer it.
You may hear ringing while we connect you to Customer Service.
Connecting your call.
Your call is now connected.
06:24 PM PDT Steve: Indeed. Thank you Gayathri. I hope you have a wonderful evening.
06:25 PM PDT Gayathri: You are welcome.
Thank you for contacting Kindle support. Have a great day!
We look forward to seeing you again soon.
If you do not have any further questions, please feel free to click the "End Chat" link to close this window.
Thank you.
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