When you say you use a pre-amp, the pre-amp has it's own "volume knob", right? How do you have that set?
You may have a problem with your gain structure, driving the amp into clipping. The first thing I would say is, don't turn the amp gain above 1/4. Can you get a reasonable volume keeping the amp "attenuator" (what you called the gain knob) less than 1/4 and controlling the volume from the pre-amp? If yes, then problem solved. Note that the input sensitivity is 1V, so I bet you are driving this amp into clipping with a "hot" signal from your pre-amp.
What happens if you connect your source directly to the amp, cut the pre out of the signal chain, and control volume from the amp attenuator knob only?
Concerning bridged mode--Did you flip the switch from Stereo to Mono? Must be in the Mono setting, not just the wiring. And, in bridged mode, the red/positive wire must go to the LEFT red/positive cxn, while the black/negative must go to the RIGHT black/negative. Is that how you wired it?