I have seen complaints that the software is slow and can be buggy. Have you had any problems like that?
I have seen complaints that the software is slow and can be buggy. Have you had any problems like that?
Switching between HDMI input is certainly not the fastest out there I'm sure. It takes a few seconds. If that's really that big of an issue to you, so be it. As far as the setup pages or ARC goes, it all works fairly snappy and without much issue. There are a few things that may not work quite how you expect them at first, but there isn't a bunch of random bizarreness or whatnot in the menues/pages if that's what you mean.
Config changes in both my 8k units is generally via the internally hosted web-based interface is generally considerably more enjoyable to go through than any of the older devices I have used. Although I will grant you that the initial IP connection/config is not the smoothest it could be, depending on how you are initially tyring to connect.
Do you get the occassional bit of oddness or a bad sync with certain devices? Yes. Occassionally. My 540 8k does not really like the shitty old Motorolla cable DVR connected to it and occassionally needs a quick power cycle after switching away from it (weird, but really only an issue with that specific device). There are some other various foibbles, usually revolving around 4k signals (I am running full 120Hz & 30bit color as well), but modern Anthems are basically pass-through devices on the HDMI front and a lot of that has to do with devices on either end of those connections as well I think. Getting my Samsung TV and PC into 4k 120 30bit color can sometimes be a bit frustrating if something has caused it to drop out for example, but I don't think that actually has a lot to do with the Anthem just passing through the signal.
I did have a fairly long ordeal getting both my 4k 120Hz projector and TV working through my AVM 70 8K via the dual HDMI outs. But I am fairly certain that that is due more to the way the projector puts out its HDMI EDID compared to the TV that simply doesn't play well with a simple passthrough system like almost all modern AVR/AVMs use today.
But no, they're not perfect. There are a few things that would be nice if they were different, or worked a little more smoothly, or a feature that could be better or would be nice to have. I haven't checked or an update lately, but I don't think they have delivered on a couple more advanced features yet (like full DTS-X support).
As for ARC... Yes, there's a slightly learning curve and some things or functions are not apparent until you move over to advanced mode. Once you learn all that stuff though, it's generally fairly smooth sailing. It would be nice to have some finer control with precise PEQ settings, but the system is intended for the average home user and to automate things for simplicity so I do understand some of the ommissions. I do actually really
love that after I do the measurements and save the data, I can sit down at my PC upstairs and spend as much time fiddling in ARC with keyboard, mouse, full monitor screen, etc and then upload it direcly via IP to either of the units once I'm done. It makes it fairly simply to try tweaks without having to do the full process every time. Usually I'll just do a simple before and after REW sweep to see the effect and then tweak more or go back or whatever I want to do. So much easier than doing room correction tuning in the past. Is there a better system yet out there? Maybe... But these new Anthems and ARC Genesis have been like a brave new world just the way they are.
Tech support has generally been fairly good when I have had to ask them something. I've both called and emailed over the years. Email seems to be the primary contact these days and they're usually fairly good at getting back to you within a business day or two.
Will any of this be a deal breaker for you? I don't know. Based on your posting history and some of the comments you've already made, possibly. I'd consider them a little more pro-sumer tech rather than mass market appliance. I am generally happy with the looks, sound quality and capabilities of my modern units though. The old ones were also very solid and still work quite well, but of course have aged out on connectivy and format support now.
Edit: Cos is correct about the fans though. Both my units do spin up their fans sometimes. I never hear it over content, but it's there when you stop things. I could change out the fans to something quieter if I really wanted to but haven't felt that strongly about it yet to go through the hassle of pulling the units out of the mass cabling at the back (which would honestly be the hardest part of the fan swap).