Phil, I have encountered very similar situations recently with the Lowe's store where i live. I have been there 5 times in the last 2 weeks to buy an item i see on the Lowe's web site. 5 out of the last 5 times i have walked away disappointed! I wouldn't mind so much if it was only once in a while, but every time? I even typed in the store number to be sure my Local Lowe's has this stuff. Every time the web site says it can be had right there locally. So today asked the store manager about this. He simply responded "I'm sorry we have no control over the web site". I proceeded to tell him that i had spent a lot of money there over the last few months for building supplies for our new home. We just today received $3000 worth of appliances from them. We got all of our doors from them, not sure how much they cost. We also bought $2000 worth of lighting and fans from there. So after i told him that he said he would call someone about it. It seems to me like the big thing with people in today's retail stores is that, they don't care if the service is lacking, just as long as it isn't their fault or something they can be held accountable for. I think it is actually more of a society shift than an individual thing. No one wants to be held accountable for anything anymore. Anyway im done ranting.
Peace,
Tommy