need a pc experts help.....Please

[unreal.freak]

I have a problem with my pc and cant seem to get it sorted. the short desciption is my Mcaffee keeps getting disabled by another program/virus?

Please, none tell me what antivirus is better than Mcaffee, this came free on my pc so its what im using. i need someone to help me with this that has a few minutes to invest.

Running Vista home pro
dell inspiron 1520


Peace,
Tommy

 

[Adam]

Tommy, I don't use Mcaffee or Vista, but I've used majorgeeks.com to help me get rid of some things in the past:

1. Malware removal: http://forums.majorgeeks.com/showthread.php?t=35407

2. Understanding, cleaning, and preventing malware: http://forums.majorgeeks.com/showthread.php?t=25834

 

[jostenmeat]

Please, none tell me what antivirus is better than Mcaffee, this came free on my pc so its what im using. i need someone to help me with this that has a few minutes to invest...

Peace,
Tommy

I read what you said, but I can't help myself. I am sorry, I do not mean to offend, and only want to help. But, Mcaffee, and Norton for that matter, do a very poor job, and take up a lot of the computer's energies to use. I've recently been using Kaspersky for both work and personal, and its much better. I've used all of the above. IMO, its worth it if you have any decent amount of sensitive information.

My condolences.

 

[unreal.freak]

Can anyone help me out in the attempt to gain access to this?
see pic

 

[Adam]

Can anyone help me out in the attempt to gain access to this?
see pic

I did a Google search for "services.msc" (my typical approach to finding out what the heck a program is), and this is the first that popped up - and it looks helpful: http://www.theeldergeek.com/services_guide.htm

 

[unreal.freak]

i downloaded superantispyware today and it detected a virus/malware. i removed it but seems to be something wrong still. I have been searching this for 2 days without avail. been to so many websites,with what looks to be the fix, that i cant remember wich ones ive been on.

Peace,
Tommy

 

[unreal.freak]

I did a Google search for "services.msc" (my typical approach to finding out what the heck a program is), and this is the first that popped up - and it looks helpful: http://www.theeldergeek.com/services_guide.htm

When i use the command promt in Msdos to try and start services.msc i get the same error as in the pic

Peace,
Tommy

 

[MinusTheBear]

Try un-installing the anti-virus, re-install it and see if Mcaffee stops from disabling itself. My mom had that problem with her computer with Mcaffee with x.p, the antivirus icon would disable itself a few seconds after I would enable it. I un-installed it, re-installed, updated and then ran the anti-virus. It does not disable itself anymore and her Mcaffee is up and running again.

 

[MDS]

Typing services.msc into a command prompt or the run dialog is just a shortcut to doing my computer->manage->services and applications->services. You're just invoking the program directly rather than clicking on items in the windows shell.

Without more detail it's very hard to diagnose what the problem may be but don't be dissuaded by comments like McAfee or Norton suck. FWIW, Norton is still the top of the line for anti-virus and spyware prevention and McAfee and all the rest are very similar.

You probably have a virus that is disabling anti-virus programs.

 

[unreal.freak]

THIS is the virus i had the free adware/malware program i downloaded took it off i think but the problems still persist.

Peace,
Tommy

 

[speakerman39]

I have a problem with my pc and cant seem to get it sorted. the short desciption is my Mcaffee keeps getting disabled by another program/virus?

Please, none tell me what antivirus is better than Mcaffee, this came free on my pc so its what im using. i need someone to help me with this that has a few minutes to invest.

Running Vista home pro
dell inspiron 1520


Peace,
Tommy

Tommy, hope you get this worked out. Wish I could be of more assistance. Hope all is well otherwise my friend. Have a good 4th.

Cheers,

Phil

 

[MinusTheBear]

Since your anti-virus is disabling itself, technically you do not have any protection. It can't hurt to un-unstall Mcaffee and then re-install Mcaffee and see if it does not correct the disabling. If this works you can update Mcaffee and see if it detects anything malicious and then you run any other programs you like to detect anything. If you do not have the install disk for Mcaffee you can still un-install Mcaffee and re-install another anti-virus program. There are some good free anti-virus programs out there. AVG free edition is one example and it is also windows vista compatible.

 

[Adam]

Tommy - sorry for the break, but I was walking the pooch. Literally.

You might have something like what I had about three years ago - a program that installed an executable that would recreate itself after I deleted it. That was a real pain in the butt, no question. I forget the order in which I did things, but I know that I used hijackthis at some point in the process.

Another thing that you can do is open up the task manager and look at the processes that are running. You can then Google each of the names for the running processes (hopefully there aren't a lot of them), and you might be able to find the name of the executable that is mucking up your system.

 

[CitronBull]

Avg

I agree with other comments about free AVG anti-virus and hijack this. If you're able to run hijack this, or need further instructions go to http://www.tech-forums.net/pc/ they have terrific mods that can help you.

Good luck!

 

[gus6464]

First things first is to remove the virus and check if anything else is infected. Download the following programs and then reboot into safe mode (F8 while system is booting)

Spybot
AVG Free
CCleaner

Install the programs in normal mode then reboot. When you are in safe mode nothing will load except for windows services so just run every app separately. This will check your system and remove anything that is affected other than having load into memory and not being able to be removed. Also make sure you update the definitions fully in normal mode before going into safe mode to make sure the apps are all up to date. Spybot and CCleaner will remove most adware and clean the registry to that nothing autoloads into memory. AVG should be able to clean most viruses except for boot and kernel type. If you have a boot or kernel type I am sorry because nothing but a low level format will clean them. If you have any more questions just let me know.

 

[gus6464]

I agree with other comments about free AVG anti-virus and hijack this. If you're able to run hijack this, or need further instructions go to http://www.tech-forums.net/pc/ they have terrific mods that can help you.

Good luck!

Do not run hijack this until the system is clean. Hijack is a preventer and will do nothing is the your system is already infected.

 

[Adam]

Do not run hijack this until the system is clean. Hijack is a preventer and will do nothing is the your system is already infected.

Gus, I haven't used hijackthis in about three years, but back then it allowed me to track down the problem. I didn't use it as prevention, but as a way of tracking down the issue.

 

[gus6464]

Gus, I haven't used hijackthis in about three years, but back then it allowed me to track down the problem. I didn't use it as prevention, but as a way of tracking down the issue.

Basically what hijackthis does is go through your entire registry and tells you all the programs that it loads. It cannot determine what is good or bad on it's own. If a person has no knowledge of windows services and the registry they can really mess some stuff up which is why I don't recommend it. While you can post the output txt file at their website to see which entry is good or bad, it sometimes can't tell and will give you an unknown output. Spybot does a very good job of scanning and cleaning the registry so hijackthis should be used as a last resort.

 

[gus6464]

Now I know you don't want to hear about Mcafee being bad and all but I must say the retail is an extreme resource hog. I always recommend the Enterprise versions of anti-virus software as they are the leanest out there and use very little memory. Norton and McAfee enterprise are actually very good and miles ahead of their retail counterparts. You can buy corporate versions for workstations of norton online at their website for $40. This is what I would highly recommend for anyone looking for light but extremely effective AV.

If you must have a retail version the only AV I can recommend is Kaspersky. It has become less lighter over the years but it is still very lean compared to it's counterparts like Norton, McAfee, and even Trend Micro.

Edit: This is the link for Symantec Corporate
http://shop.symantecstore.com/store/symnasmb/en_US/DisplayProductDetailsSmbPage/productID.53208200/ThemeID.106400/pgm.13584000

 

[mtrycrafts]

I have a problem with my pc and cant seem to get it sorted. the short desciption is my Mcaffee keeps getting disabled by another program/virus?

Please, none tell me what antivirus is better than Mcaffee, this came free on my pc so its what im using. i need someone to help me with this that has a few minutes to invest.

Running Vista home pro
dell inspiron 1520


Peace,
Tommy

While I am nowhere an expert on the computer, not even close, I do have a question or two.
Is this a new computer, or relatively speaking? Did you add the Mcaffee to it?
Perhaps the computer also came with it and the time period expired and now you have problems with that expired version.
I had this happen. Had to uninstall all of it and redo it.