Dealer info.
This was the response I got from the national sales manager for Mordaunt-Short:
Hi,
Thank you for giving consideration to purchasing Mordaunt-Short products upon reading the Audioholics.com product review.
While your issues are quite valid, I assure you that as the exclusive US importer for Mordaunt-Short, Marantz America and its dealer network is committed to providing you with the service and support that meets your expectations. End users are in many cases supported directly from Marantz, which makes for a higher caliber ownership experience.
Our commitment to customer satisifaction results in our marketing this product direct through authorized dealers only--and currently does not include online dealers.
We would be happy to direct you to dealers in the Bay area and answer any questions that you may have regarding any of our products.
While your stated three options in terms of making a purchase are valid, we feel that your identifying 'poor customer service' as a potential byproduct of purchasing Mordaunt-Short products is frankly, unfair.
The review speaks for itself in terms of an unbiased and fair evaluation of our products. And we pride ourselves on offering what we believe is the highest level of support in the industry.
I would be happy to discuss this further at length with you if given the opportunity. Feel free to contact me whenever convenient.
Sincerely,
Paul LaPlaca
National Sales Manager - Mordaunt-Short Ltd.
Marantz America Inc.
When I contacted him he gave the contact info. of a dealer who carries these speakers.
HOUSE OF MUSIC
555 9TH STREET
SAN FRANCISCO, CA 94103
Phone : 415-255-0888
E-mail :
sales@houseofmusicsf.com
I am planning to buy these speakers soon. I'll share my experience when I get them.