Monoprice Customer Service

Votrax

Votrax

Audioholic
Another vote for monoprice. Their cables are top notch for a fraction of the price. Their customer service is excellent as well. I recently ordered a 1000' of cat 6 online and I got an e-mail within a few hours saying it was on backorder. They shipped me more expensive cable and ate the cost.
 
T

Trezl

Junior Audioholic
Thanks for all the great info on monoprice. I'm ordering my new HDMI cables from them.
 
GO-NAD!

GO-NAD!

Audioholic Warlord
Hi lexvid,
Being in Ontario, did you get charged any duty when you ordered from Monoprice. I need some cables and a digital coax/optical converter. The converter is at Monoprice for US$11, while at "The Source", it's CAN$50! Even with exchange and shipping, I'd still be way ahead. The only question mark is duty...

Thanks, in advance.
 
Adam

Adam

Audioholic Jedi
I talked a buddy of mine into ordering a component video switch and cables from Monoprice yesterday. I'll let you all know what he thinks of them once they arrive. He was pretty happy to see the low prices.
 
Shock

Shock

Audioholic General
I was in a local AV store a few days ago to see if they had the new Pioneer 19 series receivers in and mentioned monoprice to him. He then went on a tirade about how monster brand HDMI cables have "nitrogen injected jackets" so when they're yanking on a cable trying to get it through a wall the cables aren't compromised. I then asked him why he would need to be "yanking" the cable in the first place to which he paused for a good 5 seconds.

Then I asked them how much their 12 gauge speaker cable was per foot. Then he asked me "what kind?" I thought I was pretty straight forward with the "12 gauge speaker cable" but I guess I was wrong.

Needless to say I won't be purchasing anything from them.
 
Davemcc

Davemcc

Audioholic Spartan
Hi lexvid,
Being in Ontario, did you get charged any duty when you ordered from Monoprice. I need some cables and a digital coax/optical converter. The converter is at Monoprice for US$11, while at "The Source", it's CAN$50! Even with exchange and shipping, I'd still be way ahead. The only question mark is duty...

Thanks, in advance.
I've had Monoprice orders shipped to Canada. IIRC, the gov't does steal a customs duty but the fees are not significant in the overall savings bonanza. When I do an order, I order multiples of what I need, just because, and if I think I might ever need something I get it anyway, just because. And by just because, I mean just because it's so cheap and the quality is so good.

I got my brother to place an order recently and asked him to include a couple spare HDMI cables for me. Not that I need them right now but just because.... I think I'm a hero to some friends because I give away HDMI cables to people that need them but haven't heard about Monoprice yet and think I'm giving them a $100 cable.:D
 
Shock

Shock

Audioholic General
My last 4 orders from monoprice have had no duty or brokerage fees applied to them. Although I tend not to order a large quantity at a time since anything over 4 lbs is a huge increase in shipping charges.
 
just-some-guy

just-some-guy

Audioholic Field Marshall
i just recieved a monoprice order today. 14pr naner plugs, and 100' 12g wire. my only problem with them, is that they didn't come out and install the stuff. :D
 
billy p

billy p

Audioholic Ninja
What Dave said...lol

I've used them 3 x's for shipment to Canada and thus far they haven't let me down! AAMOF I have an order in transit now and I will continually do business with them, pending something unforeseen.

Regards, Bill:)
 
GO-NAD!

GO-NAD!

Audioholic Warlord
Monoprice to Canada

Well, that settles it! Going with the recommendations of my comrades from "Soviet Canuckistan" (I still get a giggle when I see that!), I'll be ordering stuff from Monoprice! The prices are excellent and if Canadian internet sellers want to compete, they'll have to at least come close with their pricing. I realize that costs are greater up here, but there is no justification for the outrageous price differences that I continue to see!
 
H

Hittdog

Audioholic Intern
I recently ordered three 6-foot Monoprice High Speed HDMI 1.3a Category 2 Certified Silver-Plated Copper CL2 Rated cables. I literally couldn't believe they were so inexpensive. They are amazing cables and, at $12.57 per cable, a shocking value.

I highly, highly recommend Monoprice cables!
 
chris357

chris357

Senior Audioholic
I agree monoprice is amazing, its just so painless i wish they sold more stuff. they even have these really nice cases for iphones that only cost like $1.80 for a hardshell plastic case and liek $1.50 for a rubber shock resistant one.. i swear these go for 10-20 bucks in stores..

and I ordered 35' of xlr cable for my subwoofer 100% satisfied!!!!
 
Johnny2Bad

Johnny2Bad

Audioholic Chief
Hi lexvid,
Being in Ontario, did you get charged any duty when you ordered from Monoprice. I need some cables and a digital coax/optical converter. The converter is at Monoprice for US$11, while at "The Source", it's CAN$50! Even with exchange and shipping, I'd still be way ahead. The only question mark is duty...
Thanks, in advance.
All electronics from any country are duty-free to Canada.
Federal Sales Tax (GST) of 5% is due on all orders, however if the value is under $20 and it is sent via mail, it is waived, so it will be GST free and no brokerage fees either. Occasionally higher value items will be delivered without any GST due, but don't count on it.

You may have to pay a brokerage fee. The brokerage fee will be charged for any disbursement on your behalf by the shipper, thus even a duty free item with a GST due of even a few pennies will incur a brokerage fee because the shipper pays it on your behalf when it crosses the border in bond.

UPS claims they must pay the broker and have nothing to do with their higher-than-everyone-including-every-other-broker-in-Canada fee, but what they won't tell you is the Broker is a 100% owned subsidiary that only handles UPS shipments, so they do end up pocketing the profit, despite the protests that it has nothing to do with them.

Generally speaking, UPS is the worst choice for shipments to Canada; any cost savings that may exist will evaporate and then some when they add their brokerage fee. USPS is by far the cheapest, because Canada Post charges the flat $8 fee. USPS Priority International is a good choice for most items (insurance available, limited tracking) while USPS Global Express and USPS Express Guaranteed have full tracking ability and will be delivered via Canada Post. (If there are any US resellers reading this, be aware that a very large number of Canadians will first check your website to see if you ship only via UPS, and if you do, the browser window closes and they go shopping elsewhere. In the past year or so many of your competitors have clued into this and now offer USPS as well as UPS options ... Monoprice is an obvious example. A year ago they were UPS only).

Some items that would normally be delivered by Canada Post (eg heavy, oversize items shipped via USPS) may be delivered by Purolator instead.

Premium shipping methods from companies like UPS, FedEx, DHS, etc (ie other than ground) may include the brokerage fee; check the US website of the shipper to be sure, because shippers are constantly changing the service levels and what is included. FedEx will still charge you $10 even if brokerage is included in the service level; they separate brokerage and collection into two separate fees.

If you want to avoid the brokerage fee (examples: $8 Canada Post; i.e. USPS from the US; FedEx charging quite a bit more than that and UPS starts at $40, and goes up, depending on the value) it's easy to broker the shipment yourself.

All you need is a detailed itemized invoice (quantity, description, unit price, subtotal, shipping fee, total). Canada Customs and Revenue Agency accepts any form of invoice, including a printout of a simple eMail. Get the shipping documents from the shipper (phone them to make sure they're ready when you arrive) and take that to the local customs office (they're everywhere) along with your invoice. Pay the GST and any duties, if applicable, drop the paperwork back to the shipper, and you're done. Don't wait forever; if it crosses before you show up, too late.

If you order from vendors that have a GST number, there is no duties due, no GST due, and no brokerage fee due for shipments of any value, via any shipper to Canada. Although few US audio vendors bother (which is a shame ... they would clean up with orders from Canada) it's very common for other kinds of resellers based in the US to do so, e.g. clothing retailers (Land's End, Cabelas, etc).
 
Last edited:
T

tonedeaf

Audioholic
+1 here,service and price are outstanding,quality is also there.
:eek::eek::eek:Got taken once at B.B. for an hdmi cable before I came to the forum.Could have bought 15 cables for what I paid for one.
 
GO-NAD!

GO-NAD!

Audioholic Warlord
All electronics from any country are duty-free to Canada.
Federal Sales Tax (GST) of 5% is due on all orders, however if the value is under $20 and it is sent via mail, it is waived, so it will be GST free and no brokerage fees either. Occasionally higher value items will be delivered without any GST due, but don't count on it.

You may have to pay a brokerage fee. The brokerage fee will be charged for any disbursement on your behalf by the shipper, thus even a duty free item with a GST due of even a few pennies will incur a brokerage fee because the shipper pays it on your behalf when it crosses the border in bond.

UPS claims they must pay the broker and have nothing to do with their higher-than-everyone-including-every-other-broker-in-Canada fee, but what they won't tell you is the Broker is a 100% owned subsidiary that only handles UPS shipments, so they do end up pocketing the profit, despite the protests that it has nothing to do with them.

Generally speaking, UPS is the worst choice for shipments to Canada; any cost savings that may exist will evaporate and then some when they add their brokerage fee. USPS is by far the cheapest, because Canada Post charges the flat $8 fee. USPS Priority International is a good choice for most items (insurance available, limited tracking) while USPS Global Express and USPS Express Guaranteed have full tracking ability and will be delivered via Canada Post. (If there are any US resellers reading this, be aware that a very large number of Canadians will first check your website to see if you ship only via UPS, and if you do, the browser window closes and they go shopping elsewhere. In the past year or so many of your competitors have clued into this and now offer USPS as well as UPS options ... Monoprice is an obvious example. A year ago they were UPS only).

Some items that would normally be delivered by Canada Post (eg heavy, oversize items shipped via USPS) may be delivered by Purolator instead.

Premium shipping methods from companies like UPS, FedEx, DHS, etc (ie other than ground) may include the brokerage fee; check the US website of the shipper to be sure, because shippers are constantly changing the service levels and what is included. FedEx will still charge you $10 even if brokerage is included in the service level; they separate brokerage and collection into two separate fees.

If you want to avoid the brokerage fee (examples: $8 Canada Post; i.e. USPS from the US; FedEx charging quite a bit more than that and UPS starts at $40, and goes up, depending on the value) it's easy to broker the shipment yourself.

All you need is a detailed itemized invoice (quantity, description, unit price, subtotal, shipping fee, total). Canada Customs and Revenue Agency accepts any form of invoice, including a printout of a simple eMail. Get the shipping documents from the shipper (phone them to make sure they're ready when you arrive) and take that to the local customs office (they're everywhere) along with your invoice. Pay the GST and any duties, if applicable, drop the paperwork back to the shipper, and you're done. Don't wait forever; if it crosses before you show up, too late.

If you order from vendors that have a GST number, there is no duties due, no GST due, and no brokerage fee due for shipments of any value, via any shipper to Canada. Although few US audio vendors bother (which is a shame ... they would clean up with orders from Canada) it's very common for other kinds of resellers based in the US to do so, e.g. clothing retailers (Land's End, Cabelas, etc).
Wow! That is priceless info. Thanks so much!:)
 
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