Marantz SR7001 (I have had it!)

[mperfct]

This doesn't give me a warm fuzzy for using my "new" 8001, but hopefully mine will be ok. Sorry to hear you are having problems, but at least you are getting decent support. Some of the new Yamaha's and Onkyo's look good, at least on paper, fwiw. Good luck!

 

[budbrande]

Update:
I got the receiver back from service last Friday and put it back in the rack on Saturday. Five minutes after I turned it on it went in to protect mode. (Again!) So once again it is out of the rack and back in the shop. (Third trip!) As for service, Steve at Audio Buys is helping me! He is great and has really done me a favor by trying to handle the issue. He even commented that Marantz should just replace the unit and was going to try and talk to them for me.

Yes, I bought the unit from Advanced Audio in Cary. I can't really talk down their business because it really isn't their fault the receiver is crapping out. That falls on Marantz. I did send an e-mail to Tom at Advanced Audio on Sunday and have yet to hear from him if he could get Marantz to do anything for me. I will keep you updated.

 

[TLS Guy]

Update:
I got the receiver back from service last Friday and put it back in the rack on Saturday. Five minutes after I turned it on it went in to protect mode. (Again!) So once again it is out of the rack and back in the shop. (Third trip!) As for service, Steve at Audio Buys is helping me! He is great and has really done me a favor by trying to handle the issue. He even commented that Marantz should just replace the unit and was going to try and talk to them for me.

Yes, I bought the unit from Advanced Audio in Cary. I can't really talk down their business because it really isn't their fault the receiver is crapping out. That falls on Marantz. I did send an e-mail to Tom at Advanced Audio on Sunday and have yet to hear from him if he could get Marantz to do anything for me. I will keep you updated.

Unfortunately intermittent faults are the worst to track down. That fault you are describing has a high chance of being a tin whisker problem. That sort of fault is impossible to track unless you are very lucky.

I agree, that unit needs recycling, and Marantz should agree pronto.

 

[budbrande]

Unfortunately intermittent faults are the worst to track down. That fault you are describing has a high chance of being a tin whisker problem. That sort of fault is impossible to track unless you are very lucky.

I agree, that unit needs recycling, and Marantz should agree pronto.

It looks as if that is going to happen. I just got off the phone with the dealer and I am returning the unit to him tomorrow to send back for replacement. According to him there are some units that just can't be repaired and I happen to be unlucky enough to own one.

Thanks again to Steve at Audio Advice and Tom at Advanced Audio for going to bat for me! Without them I would probably still have to deal with Marantz support which is not very supportive.

 

[budbrande]

OK, now this is just going too far. Last night I packed the receiver back up with everything that was included in the original box as instruced by Tom at Advanced Audio. This morning while I was at work my wife carried the unit back to the store and was told that it was once again going to be shipped off to Service Wide Technologies for repair! On top of that, she was told that Audio Advice was not qualified to perform complex repairs such as the one that I am dealing with even though they are an authorized Marantz service center. I can not tell you how upset I am at the moment. I don't know what else to do. Should I call my credit card company that I purchased the unit through and see if there is anything they can do? I have tried to be calm through this process but I can not take getting the run around much less getting lied to by the dealer. I have e-mailed Marantz with the problem and am awaiting their response. What else can I do here?

 

[TLS Guy]

OK, now this is just going too far. Last night I packed the receiver back up with everything that was included in the original box as instruced by Tom at Advanced Audio. This morning while I was at work my wife carried the unit back to the store and was told that it was once again going to be shipped off to Service Wide Technologies for repair! On top of that, she was told that Audio Advice was not qualified to perform complex repairs such as the one that I am dealing with even though they are an authorized Marantz service center. I can not tell you how upset I am at the moment. I don't know what else to do. Should I call my credit card company that I purchased the unit through and see if there is anything they can do? I have tried to be calm through this process but I can not take getting the run around much less getting lied to by the dealer. I have e-mailed Marantz with the problem and am awaiting their response. What else can I do here?

Short of going to small claims court not much, but I doubt it would be worth the hassle. Sounds as if they are trying to run the clock out on the warranty.

Just one thing, are you absolutely sure you have no whiskers or problems with your speaker circuit? If that is OK, are you certain you don't have a speaker that has become defective and has shorted voice coil turns dropping the impedance? You probably don't, but you will really be upset if you get a new unit and the same shut down occurs.

And finally are you sure that you don't have speakers that have an impedance and or phase curve incompatible with that unit? These problems do occur.

I just had a look at your gear. The Marantz has an 8 ohm rating. Power into 4 ohms not specified.
Those Jamo 809s are rated at 6 Ohm, but from the driver topology I would highly doubt that. More likely the impedance is dropping to the 2 to 3 ohm range and with an adverse voltage current phase angle to boot.

I would insist that Jamo send you the impedance curve and the voltage current phase angles, especially in the areas of lowest impedance. I'm seriously starting to wonder if this is your real problem.

 

[budbrande]

Short of going to small claims court not much, but I doubt it would be worth the hassle. Sounds as if they are trying to run the clock out on the warranty.

Just one thing, are you absolutely sure you have no whiskers or problems with your speaker circuit? If that is OK, are you certain you don't have a speaker that has become defective and has shorted voice coil turns dropping the impedance? You probably don't, but you will really be upset if you get a new unit and the same shut down occurs.

And finally are you sure that you don't have speakers that have an impedance and or phase curve incompatible with that unit? These problems do occur.

I have a little Onkyo TX-SR605 that runs the bedroom system and I have put it in place of the Marantz and it runs the system fine and will not shut down. I even went as far as drove the Onkyo hard through a few movies just to see if it would shut down and it never has a problem. The shut down on the Marantz happens most often early in the morning when you first turn it on at very LOW volume since my wife gets up earlier that I do and she doesn't want to disturb me with the television. My bedroom is right off the living room and I can not hear it so it is that quiet.

 

[TLS Guy]

I have a little Onkyo TX-SR605 that runs the bedroom system and I have put it in place of the Marantz and it runs the system fine and will not shut down. I even went as far as drove the Onkyo hard through a few movies just to see if it would shut down and it never has a problem. The shut down on the Marantz happens most often early in the morning when you first turn it on at very LOW volume since my wife gets up earlier that I do and she doesn't want to disturb me with the television. My bedroom is right off the living room and I can not hear it so it is that quiet.

I have revised my remarks. I do think you need to go to square one on this. Find out the impedance curves and phase angles from Jamo. Ask Marantz how low the impedance can go without doing damage to the output devices. The fact the amp shuts down at low power is not evidence this is not the problem. The load may have damaged the devices, and made them prone to intermittent arcing through the semiconductor and causing the shut downs.

Since your back is to the wall, you need to have your ducks in a row, in case Marantz start to argue the point.

 

[budbrande]

Hopefully this is resolved. Apparently my e-mail to Marantz this afternoon got to the right person because my wife just notified me that the dealer called and told her that Marantz called them and told them to replace the unit. She picked up the new unit a little while ago and brought it home. I will hook it up tonight and test it to be sure everything is working properly and then notify the board of the results.

 

[Adam]

Excellent! I'm happy to see that the manufacturer came through for you. By all means, please let us know how the new unit works.

I had a similar experience with a dealer. They lied to me about a broken product for two years until it finally dawned on me to contact the manufacturer. It didn't take too long to get a new unit (they tried giving me b-stock first, but it was also broken).

 

[budbrande]

I got home last night and hooked up the new receiver, "SR7002" and turned everything on and went through all of my setup programming the equipment to the remote and setting up the macros. The new receiver worked flawlessly with no issues. This morning I turned it on and it did not shut down although I knew it would not! Go figure!

There is one thing I have learned from all of this and hopefully I will never deal with it again. When you have a problem with a new piece of equipment in the first 30 days you need to push for an exchange. As an electronics retailer myself I know how important it is to provide service to your customers. In the end I got satisfaction but I had to use what I call excessive force to get to this point and it should not have to come to that.

 

[PENG]

I got home last night and hooked up the new receiver, "SR7002" and turned everything on and went through all of my setup programming the equipment to the remote and setting up the macros. The new receiver worked flawlessly with no issues. This morning I turned it on and it did not shut down although I knew it would not! Go figure!

There is one thing I have learned from all of this and hopefully I will never deal with it again. When you have a problem with a new piece of equipment in the first 30 days you need to push for an exchange. As an electronics retailer myself I know how important it is to provide service to your customers. In the end I got satisfaction but I had to use what I call excessive force to get to this point and it should not have to come to that.

Congratulations for getting an upgrade (7002) in the end. You deserve it for the trouble they (hopefully unintentionally) put you through.

 

[pearsall001]

I'm glad it all worked out in the end. But I must say you have a lot more patience than I do in a situation like that. After the first repair didn't solve the problem...I would have demanded (in a nice way of course) that the dealer replace the unit & have them take it up with Marantz. After all you paid good hard earned money for there product & for you to expect it to function properly is not asking too much.

Remember the age old saying: "The squeeky wheel always gets the grease"

 

[budbrande]

Another Update

Three days later and things are still working great!

 

[Midcow2]

Glad it finally worked out!

Three days later and things are still working great!

Glad it finally worked out! I love my Marantz