Logitech/Harmony

[Matt34]

Got to give big props to Harmony, my base station went dead on me and I had previously called and they said they would send me a new one. Well I got an email today saying there is a back order on them so they are just going to send me an entire new 880 remote! This is even with the knowledge that the remote was bought used!

 

[Adam]

Very cool! Great customer service is so nice to experience.

So, here's my question. Did they know that you're a well-known user and mod on a well-known A/V forum?

 

[sholling]

They are replacing the whole thing because the new base stations are a redesign.

 

[Matt34]

Very cool! Great customer service is so nice to experience.

So, here's my question. Did they know that you're a well-known user and mod on a well-known A/V forum?

Doubtful

They are replacing the whole thing because the new base stations are a redesign.

I wasn't aware of this, does this mean the remote contacts are slightly different?

 

[sholling]

The new version has two contact vs the old three contacts.

 

[Matt34]

Received my brand new Harmony remote while I was gone over the week. Works great and looks like they fixed the problem with the new design.

 

[NeverSeen]

was the remote still under warrenty when all this happened? I'm having a problem with mine charging all the sudden and it is currently out of warrenty...

 

[Matt34]

was the remote still under warrenty when all this happened? I'm having a problem with mine charging all the sudden and it is currently out of warrenty...

It was out of warranty and I was the second owner.

 

[sholling]

was the remote still under warrenty when all this happened? I'm having a problem with mine charging all the sudden and it is currently out of warrenty...

I don't think you'll have a problem getting it replaced. The new ones have a magnet that pulls the remote firmly down onto the contacts.

 

[jake5717]

Logitec has great customer service, I once had a wireless mouse that was acting up so I called about getting it replaced and even though the serial number on my mouse was rubbed off they still send a brand new replacement and just told me to throw the old one away.

 

[Davemcc]

I'll add to the reputation of Harmony's customer service. Any time we've had to call for anything, the service reps have been polite and helpful. I wouldn't hesitate to recommend or buy Harmony again.