LG AI OLED and Quantum issues

[TankTop5]

Constantly have to reboot my router due to connectivity issues. Internet search says to turn off Guard settings but that setting doesn’t appear anywhere on the Quantum app.

Connection is via CAT 5 btw

 

[TLS Guy]

Constantly have to reboot my router due to connectivity issues. Internet search says to turn off Guard settings but that setting doesn’t appear anywhere on the Quantum app.

Connection is via CAT 5 btw

I just looked up that TV. Sounds like something I would run a mile from, more likely miles. I would return it and get something simpler. I would just predict that would have issues. You should have expected it.

 

[Trebdp83]

Constantly have to reboot my router due to connectivity issues. Internet search says to turn off Guard settings but that setting doesn’t appear anywhere on the Quantum app.

Connection is via CAT 5 btw

There is not much here to go on. Router model? Internet service? TV model?

 

[TankTop5]

Router is Quantum Fiber with no manufacturer info, I’d post a photo but it has admin login info printed on it.

TV is LG C4

 

[Trebdp83]

Do wirelessly connected devices also experience frequent disconnections?

 

[TankTop5]

Do wirelessly connected devices also experience frequent disconnections?

Nope, it’s only the TV. In fact the TV doesn’t necessarily disconnect from the internet, it’s the streaming apps that say they cannot connect to the servers. I should have clarified that.

 

[Trebdp83]

Have you connected the TV to the network wirelessly and compared the behavior to a wired connection?

 

[TankTop5]

So I think I may know what the issue is and it’s not with the TV but with Quantum Fiber. Been checking my speed and it’s normally around 500/300 down/up but it seems to drop to around 10/1 intermittently. There doesn’t seem to be any actual tech support that you can live chat with or call. I’m guessing I’ll have to wait till a weekday and get a tech out. The guys that installed it seemed to be very knowledgeable, but as I’m a new area, there may be some issues with the physical fibers and how I’m connected.

 

[Trebdp83]

Hope they can help you out. Don’t worry about the TV. You do not have to run from it. The only thing to expect from it is a great inage.

 

[highfigh]

So I think I may know what the issue is and it’s not with the TV but with Quantum Fiber. Been checking my speed and it’s normally around 500/300 down/up but it seems to drop to around 10/1 intermittently. There doesn’t seem to be any actual tech support that you can live chat with or call. I’m guessing I’ll have to wait till a weekday and get a tech out. The guys that installed it seemed to be very knowledgeable, but as I’m a new area, there may be some issues with the physical fibers and how I’m connected.

You only see 500 Meg down with fiber? I just tested at 635M on copper coax to the house and Cat5e from the router (store bought Linksys). Disconnect the TV and monitor the speed- the router may have a log that shows this over time. If it doesn't have the same problem, check the settings in the TV and see if they're compatible with the router. I would also google search the problem- be as literal a possible. I would also search YouTube for network problems concerning that model of TV.

Can you post a photo of the router's labeling? Is it a modem/router, or two separate pieces?

Have you used the Quantum Fiber support page? It shows several model numbers.

I have worked with Sectrum (formerly Time Warner) and ATT systems and one thing I can say about both companies- the training and abilities of their installers is extremely inconsistent. Some delovered the wrong equipment, most don't know the answers to simple questions and tech support can be almost no help at all. Ask for a higher tier of support and if someone at the bottom askes if they can do anything, ask for Customer Retention (sometimes called 'Loyalty).

 

[TankTop5]

You only see 500 Meg down with fiber? I just tested at 635M on copper coax to the house and Cat5e from the router (store bought Linksys). Disconnect the TV and monitor the speed- the router may have a log that shows this over time. If it doesn't have the same problem, check the settings in the TV and see if they're compatible with the router. I would also google search the problem- be as literal a possible. I would also search YouTube for network problems concerning that model of TV.

Can you post a photo of the router's labeling? Is it a modem/router, or two separate pieces?

Have you used the Quantum Fiber support page? It shows several model numbers.

I have worked with Sectrum (formerly Time Warner) and ATT systems and one thing I can say about both companies- the training and abilities of their installers is extremely inconsistent. Some delovered the wrong equipment, most don't know the answers to simple questions and tech support can be almost no help at all. Ask for a higher tier of support and if someone at the bottom askes if they can do anything, ask for Customer Retention (sometimes called 'Loyalty).

The problem with the label is it has the login info… stupid I know.

 

[highfigh]

The problem with the label is it has the login info… stupid I know.

One of the first things to do when receiving equipment from an ISP is to change the password/encryotion key- they often check it out after it has been returned by previous customers and if it was installed by an employee or contractor installer (even worse), the unscrupulous among them keep a record. That makes logging in and planting a denial of service bug possible/easy.

Does your provider allow users to log in and make changes or view all users on the local networks? Spectrum doesn't and that's the reason I bought my own router- they require using an app and only a couple of minor changes are possible, I want to be able to log in using the IP address and make other changes, like port forwarding, passwords, SSIDs, etc. If I see anyone other than my devices, I would block them.