Issue with sound...

[jdory18]

Hi this is my first time posting in this forum.

I have been having issues with my current set up for the past few days. I have a Onkyo HT-R494 receiver, a Sony UBP-x700 blu-ray player, and a TCL 75R617 tv. I have my blu-ray player running to my receiver and my receiver connect to my tv from the HDMI ARC. The issue I am having is when I try to play a disc in my blu-ray player, I am getting sound in the main menu of the movie and the different language audio tracks but when I switch to the movies main audio track, I get no sound at all. I have tried so many different HDMI cords and nothing is working. Can someone please help me with this issue?

 

[lovinthehd]

So with no changes to your system, discs played properly until recently?

 

[jdory18]

Yep. I turn on my player the other day and now I'm not getting any sound. I was getting Dolby Vision too but now that isn't working as well.

 

[lovinthehd]

Just for starters I'd do a soft reset (unplug the player for a while).

 

[jdory18]

I'll try that. I am getting Dolby Digital for every audio track, menu, and app on the blu-ray player. But when I try to listen to the main english audio track, it switches to PCM and I can't hear anything.

 

[lovinthehd]

You have it set to bitstream?

 

[jdory18]

My lord I feel like such an idiot. All it took was for me to unplug it for a while and now it works. I am such a dummy. Thank you so much lovinthehd.

 

[lovinthehd]

My lord I feel like such an idiot. All it took was for me to unplug it for a while and now it works. I am such a dummy. Thank you so much lovinthehd.

Modern electronics can be fussy. I have a few older Sony players...and once in a while they misbehave a bit and that usually fixes it (and think I read someone with your model, or maybe the 800, recently had issues that unplugging it cleared up too). I also see on page 25 in the manual that there's a full factory reset option, which would be what I'd do if the soft reset didn't work....

 

[jdory18]

Im going to make sure that is the first thing I do if I have this issue again. Thanks so much.