I had to send back my first set of 263's as both had something messed up. Luckily the 4 after were fine.\n\nI was lucky when I got my JBL 590s they shipped them freight on a pallet and that really helps. You don't want UPS here. I wonder if they charge back UPS in the California facility they are sent back to. Whatever the case, It's clear that their packaging is 100% inadequate and results in a BUNCH of returns. Must cost a lot more to add a a little more padding than handle all the returns (Unless UPS has to eat it in which case they might not care)\n\nTheir customer service has been helpful to me however, but it's so defeating to get something like that\n\nI wonder if their packaging was really set up for bulk distribution (like pallet to BestBuy; however, Harman decided to pull the product from retail stores and sell direct without revamping the packaging for UPS's treatment).