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KEW

KEW

Audioholic Overlord
I had to send back my first set of 263's as both had something messed up. Luckily the 4 after were fine.

I was lucky when I got my JBL 590s they shipped them freight on a pallet and that really helps. You don't want UPS here. I wonder if they charge back UPS in the California facility they are sent back to. Whatever the case, It's clear that their packaging is 100% inadequate and results in a BUNCH of returns. Must cost a lot more to add a a little more padding than handle all the returns (Unless UPS has to eat it in which case they might not care)

Their customer service has been helpful to me however, but it's so defeating to get something like that
I wonder if their packaging was really set up for bulk distribution (like pallet to BestBuy; however, Harman decided to pull the product from retail stores and sell direct without revamping the packaging for UPS's treatment).
 
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Gmoney

Gmoney

Audioholic Field Marshall
Maybe you can get Harman to ship a Claymore mine with a strategically located pressure sensor/trigger to you:

Anybody want to bet on the next one? Will Harman run out of inventory before UPS runs out of assholes (actually it is probably just one guy)? :rolleyes:
Yeah that looks Like someone deliberately poked it with something. I have been in a UPS site, they load all their Big Brown truck off a roller rack. All the trucks back up to the roller rack on each side the rack runs in between the trucks backed up to the rack. On the Platform are 3 to 4 workers loading Products onto the roller rack they push the products and the driver's catch each one that's to go into their truck. Now on the roller rack there are rails on each side so the products "Boxes" can't fall off. That's why say in your case it looks Deliberately done.
 
GatorPigDog

GatorPigDog

Junior Audioholic
Any update?
Sent the R263 and R152 set back on Monday. Now the wait begins anew. If this third R263 comes back damaged, I might be inclined to keep it and send it to shady if he wants to test it and/or blow it up with dynamite.
 
panteragstk

panteragstk

Audioholic Ninja
Sent the R263 and R152 set back on Monday. Now the wait begins anew. If this third R263 comes back damaged, I might be inclined to keep it and send it to shady if he wants to test it and/or blow it up with dynamite.
Makes me wonder how that hole went so deep. I've seen plenty of boxes have rips and stuff like that, but that went all the way through the box AND the packing material all the way to the speaker. Not only that, it was a hard enough jab that it heavily damaged the speaker. How in the world did they manage to do that?
 
afterlife2

afterlife2

Audioholic Spartan
Sent the R263 and R152 set back on Monday. Now the wait begins anew. If this third R263 comes back damaged, I might be inclined to keep it and send it to shady if he wants to test it and/or blow it up with dynamite.
Why not send the new pairs to a close relative or friends apt/house near you?
 
B

Beave

Senior Audioholic
Sent the R263 and R152 set back on Monday. Now the wait begins anew. If this third R263 comes back damaged, I might be inclined to keep it and send it to shady if he wants to test it and/or blow it up with dynamite.
This should be added to all of shady's speaker testing. Call it a new way to test cabinet robustness.
 

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